365 - Software error may cause Shift to Neutral or Stall - 2017 Maserati Quattroporte

March 14, 2018 NHTSA CAMPAIGN NUMBER: 18V173000

Software error may cause Shift to Neutral or Stall

If the transmission shifts into neutral or park unexpectedly, or if the engine shuts down without warning, it can increase the risk of a crash.

 

NHTSA Campaign Number: 18V173

Manufacturer Maserati North America, Inc.

Components ENGINE AND ENGINE COOLING, ELECTRICAL SYSTEM

Potential Number of Units Affected 9,044

 

Summary

Maserati North America, Inc. (Maserati) is recalling certain 2017 Quattroporte vehicles equipped with V6 engines and Maserati Ghibli vehicles. Due to an engine software problem, at slow speeds such as stop-and-go traffic, the transmission may unexpectedly shift into neutral or park, or the engine may shut off.

 

Remedy

Maserati will notify owners, and dealers will re-flash the software for the engine control module, free of charge. The recall is expected to begin May 2018. Owners may contact Maserati customer service at 1-877-696-2737. Maserati's number for this recall is 365.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

 

Check if your Maserati has a Recall


IMPORTANT SAFETY RECALL INFORMATION

 

April 18, 2018

NHTSA ID#: 18V-173

 

Dear Maserati Dealer:

This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act.

Maserati S.p.A. and Maserati North America, Inc., (“MNA”) have decided that a defect that relates to motor vehicle safety exists in 2017 Model Year Maserati Quattroporte vehicles, equipped with the V6 engine, as well as 2017 Model Year Maserati Ghibli vehicles.

Maserati S.p.A. and MNA have decided that the suspect vehicles are included in this safety recall due to an engine software defect. If the vehicle is being operated at speeds of approximately 2 miles per hour (low engine RPM), which can be encountered during heavy stop-and-go (bumper-to-bumper) traffic conditions, the transmission may shift into neutral or park or the engine may shut down. If the engine software defect causes the transmission to shift into neutral or park or the engine shuts down unexpectedly, there could be an increased risk of a vehicle crash without prior warning.

The proposed remedy is to “re-flash” or upload a new software version into the engine control module. The remedy will be performed free of charge to the vehicle owner. We will, of course, reimburse you for the labor necessary to carry out this recall campaign. The necessary components for this recall are currently available to Dealers, and owners will be directed to call their Dealers for repairs.

Maserati dealers must ensure recalls are completed after having been notified by MNA that a safety-related defect or noncompliance exists in any motor vehicle or item of replacement equipment in the dealer’s possession at the time of notification. In MNA's case, this notification would typically be made by the issuance of a recall notification in the form of a Technical Bulletin.

Under the National Traffic and Motor Vehicle Safety Act of 1966, as amended if a recall campaign is announced by MNA, dealers must ensure that all recalls on new vehicles and new items of replacement equipment are completed BEFORE delivery to the consumer. This means that dealers may not legally deliver new motor vehicles or new items of replacement equipment to consumers with an open recall.

The Safety Act also prohibits dealers from selling or leasing the motor vehicle or item of replacement equipment, unless and until the open recall has been completed BEFORE delivery.

Under the terms of the Certified Pre-Owned (“CPO”) program, CPO vehicles with an open recall may not be sold or delivered to the consumer.

Finally, MNA dealers should not sell or use parts that have been recalled by MNA.  Please follow the specific instructions provided by MNA on the return or disposition of the parts.  

Obviously, if you have any of the affected vehicles in your stock, you must not sell them until you have performed the necessary repairs on the vehicle.

If you have already sold any of the vehicles with the indicated VIN in the enclosed instructions and have not yet sent in the new owner information to MNA, please do so at once so we may notify these owners.

 

Thank you for your cooperation.

 

Sincerely,

 

Maserati Vehicle Safety and Regulatory Compliance


2 Affected Products

Vehicles

MAKE MODEL YEAR
MASERATI GHIBLI 2017
MASERATI QUATTROPORTE 2017

10 Associated Documents

Defect Notice 573 Report

RCLRPT-18V173-2195.PDF 218.07KB

Download (PDF, 213KB)


Manufacturer Notices(to Dealers,etc) - March 15, 2018 - Subject: Safety Recall 365 – MY 2017 Maserati Quattroporte vehicles, equipped with the V6 gasoline engine, as well as MY 2017 Maserati Ghibli vehicles.

RCMN-18V173-8846.pdf 24.553KB

Download (PDF, 24KB)


Recall Acknowledgement

RCAK-18V173-5892.pdf 272.842KB

Download (PDF, 266KB)


Miscellaneous Document - Response to NHTSA Letter

RMISC-18V173-3033.PDF 1585.985KB

Download (PDF, 1.51MB)


Manufacturer Notices(to Dealers,etc)

RCMN-18V173-6336.pdf 66.712KB

Download (PDF, 65KB)


ISSUED Owner Notification Letter(Part 577)

RCONL-18V173-9756.pdf 90.81KB

Download (PDF, 89KB)


Recall Quarterly Report #1, 2018-2

RCLQRT-18V173-9715.PDF 211.244KB

Download (PDF, 206KB)


Recall Quarterly Report #2, 2018-3

RCLQRT-18V173-7316.PDF 211.244KB

Download (PDF, 206KB)


Recall Quarterly Report #3, 2018-4

RCLQRT-18V173-4103.PDF 211.333KB

Download (PDF, 206KB)


Recall Quarterly Report #4, 2019-1

RCLQRT-18V173-8708.PDF 211.434KB

Download (PDF, 206KB)


Recalls Documents

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=18V173&docType=RCL


 

Technical Documentation CD/FlashDrive purchase

To purchase Technical Documentation CD/FlashDrive, please contact any Maserati Dealer.

 

Diagnostic Tool/Diagnostic Software

To purchase Diagnostic Tool, please contact any Maserati Dealer.

The validity of the diagnostic software is one year, renewable through the section Maserati Diagnosi annual license for Independent Operators (you must be registered and logged in to access)

 

Training

Maserati S.p.A provides a wide technical training courses catalogue, specific for different Brand and open to everyone: Authorized and Independent Repairers. The training's offer concerns the development of the technical competences typical of the post-sell sector, allowing also to a Independent repairer to plan his own and collaborators professional development.

For further information, please contact us at academy@maserati.com


 

13. Maserati Diagnosi EVO tool purchasing, use regulation and purchase of licenses Maserati Diagnosi / Maserati Diagnosi EVO

13.1 click here for Maserati Diagnosi EVO purchasing and use regulation.

13.2 click here for Maserati Diagnosi / Maserati Diagnosi EVO purchase of licenses.

13.3 click here 2017 new Help Desk.

 

14. ECU Software Programming and other operations, Purchasing and Usage.

14.1 According to requirements of R692/R715 on Euro 5 vehicles, Maserati S.p.A provides Independent Operators with two working options.

14.1.1 First option
To use "Maserati Diagnosi / Maserati Diagnosi EVO" tool for Independent Operators, that provides the same functionalities of the "Maserati Diagnosi / Maserati Diagnosi EVO" tool for Official Dealers.
Independent Operator needs:

  • to purchase "Maserati Diagnosi EVO" tool for Independent Operators
  • to purchase ECU Software Programming Services on demand.

Programming Services are available for purchase singularly or in packages (see site section Purchase Credits).

14.1.2 Second option
To use a generic PC together with a standard VCI interface.
Independent Operator needs:

  • to purchase the standard VCI interface
  • to purchase every operation / ECU Software Programming Service on demand.
  • to connect to TechInfo website

14.1.3 Services for vehicle M139 and M145 can be purchased only one by one (see site section Purchase ECU Programming)
Available services are:

  • ECU Software Programming (to be executed when replacing the ECU or in case of software update needed). Software Programmable ECU are: ECM, BCM, TCMR, TCMA, IPC, NCP,NIM e PAM.
  • PROXI Alignment Procedure (to be executed when replacing with spare parts).
  • KEY Programming Procedure (to be executed in case of purchase of new Key from the official dealer network).
  • VIN Write Procedure(to be executed when replacing ECM).

14.1.4 Services for vehicle M156 and M157 can be purchased only one by one (see site section Purchase ECU Programming)
Available services are:

  • ECU Software Programming (to be executed when replacing with spare parts or in case of software update needed). Software Programmable ECU are: ADCM, AFLS, AFLS_M157, AFLS_LED, AFLS_LED_157, ANC, ASCM, BCM, BCM_M157, CVPM, DDM, DMRL, DMRR, EPB, ECM, ECM_V6, ECM_V6D, HVAC, HVACR, LBSS, IPC, MSM, PDM, PLGM, PTS, RFH , RBSS, TCM, TPM, TTM.
  • VIN Write Procedure(to be executed when replacing ECM).
  • VC Vehicle Configuration Download Procedure.
  • EPB Check Procedure.
  • ORC Replace Procedure.
  • IPC Replace Procedure.
  • ECM_V6D Replace Procedure.
  • ECM_V6D DPF Regeneration Procedure
  • ECM_V6D First Filling Procedure
  • AFLS Configuration Procedure.

14.1.5 Prices of ECU Software Programming and other operations.
Due to the different used technologies, the prices of the two options are different.

14.2 Protocols and ECU

14.2.1 When using "Maserati Diagnosi or Maserati Diagnosi EVO" for Independent Operators, the tool automatically manages the programming software protocol choice and activate other operations.

14.2.2 When using generic PC together with a standard VCI interface, for the vehicle M139 and M145 the operator needs to manually select the right protocol (ISO 22900 or SAE J2534).

  • To use SAJ2534 to program Software into ECM, TCMR e TCMA.
  • To use ISO22900 to program Software on all ECU and to activate other operations.

14.2.3 When using generic PC together with a standard VCI interface, for the vehicle M156 and M157 the selection of protocols is automatic.

14.2.4 Glossary:
ECM - Engine Control Module
BCM - Body Control Module
TCMR - Transmission Control Module Robotized
TCMA - Transmission Control Module Automatic
IPC – Instrument Panel Cluster
NCP – Capote Control Module
NIM – Imperiale Control Module
PAM - Park assistant Module
VIN - Vehicle Identification Number

Vehicle M156, M157 and M161:
DDM - Drive Door Module / Nodo Porta Guida
PDM - Passenger Door Module / Nodo Porta Passeggero
DMRL - Door Modul Rear Left / Nodo Porta Posteriore Sinistra
DMRR - Door Modul Rear Right / Nodo Porta Posteriore Destra
HVAC - Heating, Ventilation and Air Conditioning / Nodo Clima Anteriore
HVACR - Heating, Ventilation and Air Conditioning Rear / Nodo Clima Posteriore
AFLS - Adaptive Front Lighting System M156 / Nodo Fari Adattativi M156
AFLS_M157 - Adaptive Front Lighting System M157 / Nodo Fari Adattativi M157
AFLS_LED - Adaptive Front Lighting System FULL LED M156 / Nodo Fari Adattativi FULL LED M156
AFLS_LED_157 - Adaptive Front Lighting System FULL LED M157 / Nodo Fari Adattativi FULL LED M157
ADCM - Active Dumpening Control Module / Nodo Sospensioni Attive
EPB - Electronic Parking Brake / Nodo Stazionamento Elettronico
RFH - Radio Frequency Hub / Radio Frequency Hub
MSM - Memory Seat Module / Nodo Memoria Sedili
TCM - Transmission Control Module / Nodo Cambio Automatico
ECM - Engine Control Module V8 / Nodo Controllo Motore V8
ECM_V6 - Engine Control Module V6 gasoline / Nodo Controllo Motore V6 benzina
ECM_V6D - Engine Control Module V6 diesel / Nodo Controllo Motore V6 diesel
BCM - Body Control Module M156 / Nodo Body Computer M156
BCM_M157 - Body Control Module M157 / Nodo Body Computer M157
IPC - Instrument Panel Cluster / Nodo Quadro di Bordo
ORC - Occupant Restraint Controller / Nodo Air Bag
ANC - Active Noise Control / Controllo Rumorosità Attivo
TTM - Trailer Tow Module / Modulo Gancio Traino
LBSS - Left Blind Spot Sensor / Sensore Punto Cieco Sinistro
RBSS - Right Blind Spot Sensor / Sensore Punto Cieco Destra
PLGM - Power Lift Gate Module / Modulo Portellone Elettrico Posteriore
CVPM - Central Vision Processing Module / Modulo Centrale Elaborazione Video
ASCM - Air Suspension Control Module / Modulo controllo sospensioni pneumatiche
PTS - Parktronics System / Sistema Parktronics
TPM - Tyre Pressure Module / Modulo monitoraggio pressione pneumatici
VC - Vehicle Configuration / Configurazione Vettura
VIN - Vehicle Identification Number

 

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Last update on 2019-09-15 / Affiliate links / Images from Amazon Product Advertising API

Last update on 2019-09-15 / Affiliate links / Images from Amazon Product Advertising API

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