Recall 662 – Frame Mounting Stud Missing Sealant – 2023 Maserati MC20 Cielo

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August 10, 2023 NHTSA CAMPAIGN NUMBER: 23V570000

Frame Mounting Stud Missing Sealant/FMVSS 216

A body structure that does not perform as intended and a roof with insufficient strength may not adequately protect occupants in a crash, increasing the risk of injury.

 

NHTSA Campaign Number: 23V570

Manufacturer Maserati North America, Inc.

Components STRUCTURE

Potential Number of Units Affected 59

 

Summary

Maserati North America, Inc. (Maserati) is recalling certain 2023 MC20 Cielo vehicles. The windshield frame stud sealant, which retains the stud connecting the windshield frame to the body, may not have been installed, which can reduce body structure performance and roof strength. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard numbers 216, “Roof Crush Resistance” and 214, “Side Impact Protection.”

 

Remedy

Dealers will inspect the windshield frame mounting stud and install sealant, as necessary, free of charge. Owner notification letters are expected to be mailed September 24, 2023. Owners may contact Maserati customer service at 1-877-696-2737. Maserati’s number for this recall is 662.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

 

Check if your Maserati has a Recall

 


Q & A

Management Summary of Maserati Safety Recall Campaign # 662
Safety Non-Compliance Recall for MC20 Cielo Windshield with missing sealant in the stud retainment of the windshield frame.

Date: August 2023
Subject: Maserati Safety Non-Compliance Recall Campaign #662 – Stud retainment of the windshield frame.
Models: Maserati MC20 Cielo MY2023
Countries Involved: US and Canada
Local Authorities: NHTSA and Transport Canada
Defective Part: Sealing missing in the stud retainment of the windshield frame.
Defect: Some 2023 MY MC20 Cielo vehicles
Responsibility: Maserati S.p.A., MC and MAS
Repair action: Maserati North America will conduct a voluntary safety recall to inspect for the presence of sealing on the windshield frame mounting stud and install the sealant if missing.
Repair Time: The dealership or authorized service center you choose will provide information concerning how long the operation will take, in all cases as quickly as possible.
Vehicles Involved: 59 in U.S and 10 in Canada
Production Period: 09/08/2022 through 07/203/2023
Accidents/Injuries: None reported
Customer Contact: Customers will be notified by first class mail

 

Q1.  Which models are affected by this recall?

Some 2023 Model Year Maserati MC20 Cielo vehicles only.

 

Q2. Why are other models not affected?

Other MC20 Cielo Model Year 2023 vehicles were built after the suspect period or were remedied while still in Maserati control prior to release.

 

Q3. How many vehicles in North America are affected?

There are a total of 59 U.S. vehicles and 10 Canadian vehicles potentially affected.

 

Q4. What is the specific problem?

The vehicles were potentially manufactured with missing sealing stud retainment of the windshield frame during vehicle assembly process.

 

Q5. What can happen?

In certain vehicle crashes, the performance requirements may not meet the specific roof crushing standards and may increase the risk of occupant injury I certain crashes.

 

Q6. Can the driver become aware of the problem?

No.

 

Q7. What corrective measures will be taken?

Maserati North America will conduct a voluntary safety recall to inspect for the presence of sealing on the windshield frame mounting stud and install the sealant if missing.

 

Q8. How did Maserati become aware of the problem?

Maserati S.p.A discovered the issue during a plant quality gate inspection.

 

Q9. Is Maserati aware of any accidents or injuries associated with the recall?

Maserati is not aware of any accidents or injuries related to this recall.

 

Q10. Can customers continue to drive their cars?

Yes, but we recommend that you take your car to the nearest Maserati dealer as soon as possible to have the recall performed.

 

Q11. How will customers be informed of the recall?

Customers will be notified by first class mail. Customers can also check their VIN using the recall lookup feature in Maserati’s website under Recall by VIN:

http://www.maseratiusa.com/maserati/us/en/shoppingtools/recallbyvin.

 

Q12. How will the recall be performed?

An authorized Maserati dealership will perform the repairs.

 

Q13. How long will the repair take?

The dealership or authorized service center you choose will provide information concerning how long the operation will take, in all cases as quickly as possible.

Your dealer will require your vehicle for proper check-in, preparation, and check out during your visit, which may require additional time.

 

Q14. How many vehicles have experienced this problem?

To-date, no issues have been reported in North America.

 

Q15. When will I receive my owner notification letter?

Within 60 Days. If a customer provides a VIN to MAS Customer Service, the need for a recall can be confirmed. Customers can also use the VIN recall lookup feature in Maserati’s website under Tools and Services:

http://www.maseratiusa.com/maserati/us/en/shoppingtools/recallbyvin.

 

Q16. Do I have to wait for my recall letter in order to have my recall performed?

No, you can call the authorized Maserati dealership and they will advise you when to make the repair. Alternatively, we (Customer Care) can conference you into your dealership to make the appointment now.

 

Q17.  Is it safe to drive my vehicle?

Yes, but we recommend that you take your car to the nearest dealer as soon as possible to have the recall performed.

 

Q18.  How do I know that my car is affected by this recall?

A dealer can verify via VIN and individual inspection. Customers can also use the VIN recall lookup feature in Maserati’s website under Tools and Services.

 http://www.maseratiusa.com/maserati/us/en/shoppingtools/recallbyvin

 

Q19. I am not the first owner of the vehicle, how can I check if my vehicle is involved in this or other campaigns?

The Customer Care department can tell you if your vehicle is involved in this campaign. You can also contact an authorized Maserati Dealer to check if the car has any open recall campaigns.

 

Q20. Is there a deadline by which the campaign must be carried out?

The operation must be performed as soon as possible. Please contact the Dealership authorized workshop as soon as possible to fix an appointment.

 

Q21. The authorized dealership has informed me that the parts for this operation are not available.

Please provide our Customer Care team with details of the authorized Maserati Workshop/Dealership concerned so that we can verify the situation and send you to another dealership to have the operation performed.

 

Q22. I had the operation of the campaign performed on the concerned component/system during an earlier visit to a Dealership/Authorized Workshop.  I have now received the campaign letter. Do I still need to go to the Dealership/Authorized Workshop to have the campaign carried out?

No. Please contact any Maserati Dealership to confirm that the campaign has been performed.

 

Q23. What are the consequences if I decide not to have the campaign performed?

We invite you to have the campaign carried out as soon as possible by going to the dealership from which you purchased the vehicle or, if it is more convenient for you, to any other MASERATI dealership. In the event of non-compliance with the instructions contained in this recall campaign, we decline as of now any responsibility deriving from the non-execution of the campaign operations.

 

Q24.   Is NHTSA forcing Maserati to recall these vehicles?

No. We are voluntarily recalling the affected vehicles.

 

Q25.   Who is the supplier?

We don’t discuss supplier relationships in this context.

 


Customer Legal Recall

MAS003758
(CLR 23-02)

Customer Legal Recall # 662 – U.S.
MY23 MC20 Cielo – Windshield frame stud retainment sealant

NOTE: Before starting this procedure, you MUST read these instructions carefully and completely.

 

MASERATI SAFETY RECALL NOTIFICATION

PERFORM THE PROCEDURE OUTLINED IN THIS TECHNICAL BULLETIN ON ALL AFFECTED VEHICLES BEFORE CUSTOMER DELIVERY OR THE NEXT TIME THE CAR IS IN THE SHOP FOR MAINTENANCE OR REPAIRS.

 

Maserati S.p.A. and Maserati North America, Inc. (MNA), have decided that fail to conform to Federal Motor Vehicle Safety Standards No. 216, “Roof Crash Resistance” and No. 214, “Side Impact Protection” exists in certain 2023 Model Year Maserati MC20 Cielo vehicles.

 

Description of Vehicle Safety Recall #662

The windshield frame mounting stud may be missing sealant. As a result, the vehicles may not meet the roof crash resistance and side impact protection and could increase the risk of injury in a crash without prior warning. This repair procedure will be performed free of charge to the vehicle owner.

 

Which Vehicles Are Affected

Check ModisCS+ to see if the vehicle is involved in this action and if it has not been previously performed.

 

Overview

The procedure outlined in this bulletin is essential for verifying the presence of the retaining pin in the windscreen area. The procedure begins with a visual inspection that can either confirm or negate the existence of both the sealant and the corresponding pin.

 


Chronology :

On June 30, 2023, Maserati S.p.A opened an investigation into potentially manufactured cars with missing sealing on stud retainment of the windshield frame during the assembly process.

On July 26, 2023, Maserati S.p.A’s Regional Technical Team concluded its technical analysis and determined that suspect vehicles may not meet the applicable FMVSS performance requirements as described above.

On August 03, 2023, Maserati S.p.A determined, through its Vehicle Regulation Committee, to conduct a voluntary safety recall of the affected vehicles.

 


1 Affected Product

Vehicle

MAKE MODEL YEAR
MASERATI MC20 CIELO 2023

 


5 Associated Documents

Recall Acknowledgement

RCAK-23V570-2423.pdf 840.674KB

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Noncompliance Notice 573 Report

RCLRPT-23V570-8671.PDF 236.151KB

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Manufacturer Notices(to Dealers,etc)

RCMN-23V570-8096.pdf 126.147KB

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Manufacturer Notices(to Dealers,etc)

RCMN-23V570-0695.pdf 180.183KB

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Remedy Instructions and TSB

RCRIT-23V570-7452.pdf 921.534KB

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Latest Recalls Documents

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=23V570&docType=RCL

 


 

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