September 10, 2021 NHTSA CAMPAIGN NUMBER: 21V703000
An unsecured child restraint system can increase the risk of injury during a crash.
NHTSA Campaign Number: 21V703
Manufacturer Maserati North America, Inc.
Components SEAT BELTS
Potential Number of Units Affected 701
Maserati North America, Inc. (Maserati) is recalling certain 2021 Levante, Quattroporte, and Ghibli vehicles. The seat belt automatic locking retractors may deactivate early, which can prevent the child restraint system from securing properly. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 208, “Occupant Crash Protection.”
Dealers will inspect and replace the seat belt assemblies, as necessary, free of charge. Owner letters were mailed October 15, 2021. Owners may contact Maserati customer service at 1-877-696-2737. Maserati’s number for this recall is 434.
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Description of Vehicle Safety Recall #434
Maserati S.p.A. and MNA have determined that the above-described vehicles may contain seatbelt retractors with suspect Automatic Locking Retractor (“ALR”) levers that affect the ALR function of the seatbelt retractor for child restraint seats. The ALR may deactivate earlier than intended and may not tightly secure to the vehicle seat which may result in increased risk of injury in a crash to the occupant of the child restraint seat.
The remedy is to introduce a specific procedure to inspect seatbelt retractors and replace as needed. The remedy will be performed free of charge to the vehicle owner. MNA will pay you for the costs and labor necessary to remedy this recall campaign. The necessary components for this recall are currently available to dealers, and owners will be directed to contact their dealers for repairs
This repair procedure will be performed free of charge to the customer.
ALR CHECK PROCEDURE
- If threadlockers have been used, refer to the following table for bolt cleaning.
00.AB.065 – THREADED ELEMENTS CLEANING TABLE
- Before performing this operation please follow the indicated procedures for interior protection:
00.AA.005 – INTERIOR VEHICLE PROTECTION
Use clean gloves.
- The seat belt (1) must be in the “unfastened” position as shown.
- Fasten the seatbelt over an empty vehicle seat, latch the tongue (1) into the buckle (2).
- Extract 300 mm (12 in) lower belt webbing, fold and fix with your hand as shown.
- Pull belt (1) all the way out of the seatbelt retractor to activate ALR. Be careful to fully extract the belt.
- Slowly retract the belt (1) fully back into the seatbelt retractor while the seatbelt remains buckled over an empty seat. You should hear a ratcheting (clicking) sound.
Slowly release the belt to avoid locking
- Pull on the belt (1) steady and uniformly and verify that it is locked and cannot be pulled out of the seatbelt retractor.
- Is the seatbelt locked so the belt cannot be pulled out of seatbelt retractor?
- YES – OK: ALR / KiSi function works properly – go to the next step
- NO – Not OK: ALR / KiSi does not function properly and must be replaced.
- Unfasten the seatbelt and repeat Steps 3 to 9, 5 times
If seatbelt retractor locks without releasing, 5 times in succession, no further action is required.
PAY ATTENTION: Once the belt has been extracted, it is mandatory to check the rewinding, without making it slip or rewind violently (too quickly). A violent rewinding (too quickly) can lead to a “back log” condition so that it will no longer be possible to extract the belt. To release the belt if it backlogged, refer to the procedure “Back Log Instruction” in ANNEX B.
Due to the very rare back log condition which is caused by an improper application of the procedure, the time to unblock (untangle) the belt will not be reimbursed.
Back Log Instruction
- Retractor is locked.
- Pull out the webbing about 20mm (1 in) with moderate force by hand.
- Retract the achieved amount of webbing to allow unlocking of the locking mechanism.
- The Retractor is unlocked.
Q & A
Management Summary of Maserati Safety Recall Campaign # 434 Automatic Locking Retractor Function of the seatbelt retractor noncompliant
|Subject:||Maserati Safety Recall Campaign #434 – Automatic Locking Retractor (ALR) Function of the seatbelt retractor noncompliant|
|Models:||Maserati Quattroporte, Ghibli, and Levante 2021 MY|
|Countries Involved:||US and Canada|
|Local Authorities:||NHTSA / Transport Canada|
|Defective Part:||Automatic Locking Retractors (“ALR”) Lever|
|Defect:||Some 2021 MY Quattroporte, Ghibli, and Levante vehicles may contain seatbelt retractors with suspect ALR levers that affect the ALR function of the seatbelt retractor.|
|Responsibility:||Maserati S.p.A., MNA and Maserati Canada|
|Repair action:||Maserati will provide Dealers with a specific procedure to inspect the affected seat belt assemblies at the specific seating positions and, if required, replace the affected component.|
|Repair Time:||Between 0.50 – 6.0 hours depending on how many parts have to be replaced.|
|Vehicles Involved:||701 U.S. and 107 Canadian vehicles|
|Production Period:||12/31/2020 through 07/26/2021 for Quattroporte and Ghibli and 9/11/2020 through 07/22/02021 for Levante|
|Customer Contact:||Customers will be notified by first class mail.|
Q1. Which models are affected by this recall?
Q2. Why are other models not affected?
Q3. How many vehicles in North America are affected?
There are a total of 701 U.S. vehicles and 107 Canadian vehicles potentially affected.
Q4. What is the specific problem?
The ALR may deactivate earlier than intended and a child seat may not tightly secure to the vehicle seat. The LATCH system for securing the child seat is fully functional and not affected.
The ALR is involved for Child seats only. The standard functionality of the belts has no issue. The belts can be used by adults.
Q5. What can happen?
If the ALR function deactivates early before the webbing is fully retracted, this would prevent a child seat from being from being properly secured and can cause injury in a crash to the occupant of the child restraint seat.
Q6. Can the driver become aware of the problem?
The vehicle owner will notice that an audible clicking noise made when the ALR function is activated stops well before the seat belt webbing is fully retracted.
Q6a. What should I do if I notice this condition in my vehicle?
Bring your vehicle to the nearest authorized Maserati dealership. The recall will be performed free of charge.
Q7. What corrective measures will be taken?
A specific procedure will be provided to the dealer to inspect the seatbelt assemblies and, if required, replace the affected component.
Q8. How did Maserati become aware of the problem?
Maserati S.p.A received the official information of this specific issue from the component manufacturer.
Q9. Is Maserati aware of any accidents or injuries associated with the recall?
A. Maserati is not aware of any accidents or injuries related to this recall.
Q10. Can customers continue to drive their cars?
Yes, but we recommend that you take your car to the nearest dealer as soon as possible to have the recall performed.
Q11. How will customers be informed of the recall?
Customers will be notified by first class mail. Customers can also check their VIN using the recall lookup feature in Maserati’s website under Recall by VIN:
Q12. How will the recall be performed?
The authorized Maserati dealership will inspect the seatbelt assemblies and replace the affected component as needed.
Q13. How long will the repair take?
To inspect and replace the ALR lever, it can take between 0.5 to 6.0 hours depending on how many parts have to be replaced. For more than 99% of the checks no replacement will be necessary.
Your dealer will require your vehicle for proper check-in, preparation, and check out during your visit, which may require additional time.
Q14. How many vehicles have experienced this problem?
To date, no issues have been reported in North America.
Q15. When will I receive my owner notification letter?
Within 60 Days. If a customer provides a VIN to MNA Customer Service, the need for a recall can be confirmed. Customers can also use the VIN recall lookup feature in Maserati’s website under Tools and Services:
Q16. Do I have to wait for my recall letter in order to have my recall performed?
No, you can call the authorized Maserati dealership and they will advise you when to make the repair. Alternatively, we (Customer Care) can conference you into your dealership to make the appointment now.
Q17. Is it safe to drive my vehicle?
A: Yes, but we recommend that you take your car to the nearest dealer as soon as possible to have the recall performed.
Q18. When did the factory make the change that is causing the recall?
The ALR manufacturer notified Maserati that the suspect period started December 31, 2020.
Q19. How do I know that my car is affected by this recall?
A dealer can verify via VIN and individual inspection. Customers can also use the VIN recall lookup feature in Maserati’s website under Tools and Services.
No. We are voluntarily recalling the affected vehicles.
Q21. Who is the supplier?
We don’t discuss supplier relationships in this context.
3 Affected Products
10 Associated Documents
Recall 573 Report – AMENDMENT 1RCLRPT-21V703-2766
ISSUED Owner Notification Letter(Part 577)RCONL-21V703-4477
Manufacturer Notices(to Dealers,etc) – STOP SALE COMMUNICATION
Manufacturer Notices(to Dealers,etc) – Maserati Safety Recall Campaign #434 Automatic Locking Retractor (ALR) Function of the seatbelt retractor noncompliantRCMN-21V703-5004
Manufacturer Notices(to Dealers,etc) – US Dealer Letter Recall Campaign 434RCMN-21V703-4293
Recall Quarterly Report #1, 2021-4
Remedy Instructions and TSBRCRIT-21V703-0226
Noncompliance Notice 573 ReportRCLRPT-21V703-5974
Recall Quarterly Report #2, 2022-1RCLQRT-21V703-8518
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