2021 Maserati Levante, Quattroporte, & Ghibli Automatic Locking Retractor Malfunction

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September 10, 2021 NHTSA CAMPAIGN NUMBER: 21V703000

Automatic Locking Retractor Malfunction/FMVSS 208

An unsecured child restraint system can increase the risk of injury during a crash.

 

NHTSA Campaign Number: 21V703

Manufacturer Maserati North America, Inc.

Components SEAT BELTS

Potential Number of Units Affected 701

 

Summary

Maserati North America, Inc. (Maserati) is recalling certain 2021 Levante, Quattroporte, and Ghibli vehicles. The seat belt automatic locking retractors may deactivate early, which can prevent the child restraint system from securing properly. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 208, “Occupant Crash Protection.”

 

Remedy

Dealers will inspect and replace the seat belt assemblies, as necessary, free of charge. Owner letters were mailed October 15, 2021. Owners may contact Maserati customer service at 1-877-696-2737. Maserati’s number for this recall is 434.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

 

Check if your Maserati has a Recall

 


Description of Vehicle Safety Recall #434

Maserati S.p.A. and MNA have determined that the above-described vehicles may contain seatbelt retractors with suspect Automatic Locking Retractor (“ALR”) levers that affect the ALR function of the seatbelt retractor for child restraint seats. The ALR may deactivate earlier than intended and may not tightly secure to the vehicle seat which may result in increased risk of injury in a crash to the occupant of the child restraint seat.

The remedy is to introduce a specific procedure to inspect seatbelt retractors and replace as needed. The remedy will be performed free of charge to the vehicle owner. MNA will pay you for the costs and labor necessary to remedy this recall campaign. The necessary components for this recall are currently available to dealers, and owners will be directed to contact their dealers for repairs

This repair procedure will be performed free of charge to the customer.

 

ALR CHECK PROCEDURE

  1. If threadlockers have been used, refer to the following table for bolt cleaning.

00.AB.065 – THREADED ELEMENTS CLEANING TABLE

  1. Before performing this operation please follow the indicated procedures for interior protection:

00.AA.005 – INTERIOR VEHICLE PROTECTION

 

Use clean gloves.

 

  1. The seat belt (1) must be in the “unfastened” position as shown.

 

  1. Fasten the seatbelt over an empty vehicle seat, latch the tongue (1) into the buckle (2).

 

  1. Extract 300 mm (12 in) lower belt webbing, fold and fix with your hand as shown.

 

  1. Pull belt (1) all the way out of the seatbelt retractor to activate ALR. Be careful to fully extract the belt.

 

  1. Slowly retract the belt (1) fully back into the seatbelt retractor while the seatbelt remains buckled over an empty seat. You should hear a ratcheting (clicking) sound.

Slowly release the belt to avoid locking

 

  1. Pull on the belt (1) steady and uniformly and verify that it is locked and cannot be pulled out of the seatbelt retractor.

 

  1. Is the seatbelt locked so the belt cannot be pulled out of seatbelt retractor?
    • YES – OK: ALR / KiSi function works properly – go to the next step
    • NO – Not OK: ALR / KiSi does not function properly and must be replaced.

 

  1. Unfasten the seatbelt and repeat Steps 3 to 9, 5 times

If seatbelt retractor locks without releasing, 5 times in succession, no further action is required.

 

PAY ATTENTION: Once the belt has been extracted, it is mandatory to check the rewinding, without making it slip or rewind violently (too quickly). A violent rewinding (too quickly) can lead to a “back log” condition so that it will no longer be possible to extract the belt. To release the belt if it backlogged, refer to the procedure “Back Log Instruction” in ANNEX B.

Due to the very rare back log condition which is caused by an improper application of the procedure, the time to unblock (untangle) the belt will not be reimbursed.

 

Back Log Instruction

  1. Retractor is locked.

 

  1. Pull out the webbing about 20mm (1 in) with moderate force by hand.

 

  1. Retract the achieved amount of webbing to allow unlocking of the locking mechanism.

 

  1. The Retractor is unlocked.

 

Q & A

Management Summary of Maserati Safety Recall Campaign # 434 Automatic Locking Retractor Function of the seatbelt retractor noncompliant

Date: September 2021
Subject: Maserati Safety Recall Campaign #434 – Automatic Locking Retractor (ALR) Function of the seatbelt retractor noncompliant
Models: Maserati Quattroporte, Ghibli, and Levante 2021 MY
Countries Involved: US and Canada
Local Authorities:  NHTSA / Transport Canada
Defective Part:  Automatic Locking Retractors (“ALR”) Lever
Defect:  Some 2021 MY Quattroporte, Ghibli, and Levante vehicles may contain seatbelt retractors with suspect ALR levers that affect the ALR function of the seatbelt retractor.
Responsibility: Maserati S.p.A., MNA and Maserati Canada
Repair action: Maserati will provide Dealers with a specific procedure to inspect the affected seat belt assemblies at the specific seating positions and, if required, replace the affected component.
Repair Time: Between 0.50 – 6.0 hours depending on how many parts have to be replaced.
Vehicles Involved: 701 U.S. and 107 Canadian vehicles
Production Period: 12/31/2020 through 07/26/2021 for Quattroporte and Ghibli and 9/11/2020 through 07/22/02021 for Levante
Accidents/Injuries: None reported
Customer Contact: Customers will be notified by first class mail.

 

Q1. Which models are affected by this recall?

Some 2021 Model Year Maserati Quattroporte, Ghibli and Levante.

 

Q2. Why are other models not affected?

Other Model Year 2021 Quattroporte, Ghibli and Levante vehicles were built before or after the suspect period or were built with seatbelt retractors that did not contain suspect ALR lever.

 

Q3. How many vehicles in North America are affected?

There are a total of 701 U.S. vehicles and 107 Canadian vehicles potentially affected.

 

Q4. What is the specific problem?

The ALR may deactivate earlier than intended and a child seat may not tightly secure to the vehicle seat. The LATCH system for securing the child seat is fully functional and not affected.

The ALR is involved for Child seats only. The standard functionality of the belts has no issue. The belts can be used by adults.

 

Q5. What can happen? 

If the ALR function deactivates early before the webbing is fully retracted, this would prevent a child seat from being from being properly secured and can cause injury in a crash to the occupant of the child restraint seat.

 

Q6. Can the driver become aware of the problem?

The vehicle owner will notice that an audible clicking noise made when the ALR function is activated stops well before the seat belt webbing is fully retracted.

 

Q6a. What should I do if I notice this condition in my vehicle?

Bring your vehicle to the nearest authorized Maserati dealership. The recall will be performed free of charge.

 

Q7. What corrective measures will be taken?

A specific procedure will be provided to the dealer to inspect the seatbelt assemblies and, if required, replace the affected component.

 

Q8. How did Maserati become aware of the problem?

Maserati S.p.A received the official information of this specific issue from the component manufacturer.

 

Q9. Is Maserati aware of any accidents or injuries associated with the recall?

A. Maserati is not aware of any accidents or injuries related to this recall.

 

Q10. Can customers continue to drive their cars?

Yes, but we recommend that you take your car to the nearest dealer as soon as possible to have the recall performed.

 

Q11. How will customers be informed of the recall?

Customers will be notified by first class mail. Customers can also check their VIN using the recall lookup feature in Maserati’s website under Recall by VIN:

https://www.maseratiusa.com/maserati/us/en/shoppingtools/recallbyvin.

 

Q12. How will the recall be performed?

The authorized Maserati dealership will inspect the seatbelt assemblies and replace the affected component as needed.

 

Q13. How long will the repair take?

To inspect and replace the ALR lever, it can take between 0.5 to 6.0 hours depending on how many parts have to be replaced. For more than 99% of the checks no replacement will be necessary.

Your dealer will require your vehicle for proper check-in, preparation, and check out during your visit, which may require additional time.

 

Q14. How many vehicles have experienced this problem?

To date, no issues have been reported in North America.

 

Q15. When will I receive my owner notification letter?

Within 60 Days. If a customer provides a VIN to MNA Customer Service, the need for a recall can be confirmed. Customers can also use the VIN recall lookup feature in Maserati’s website under Tools and Services:

https://www.maseratiusa.com/maserati/us/en/shoppingtools/recallbyvin.

 

Q16. Do I have to wait for my recall letter in order to have my recall performed?

No, you can call the authorized Maserati dealership and they will advise you when to make the repair. Alternatively, we (Customer Care) can conference you into your dealership to make the appointment now.

 

Q17. Is it safe to drive my vehicle? 

A: Yes, but we recommend that you take your car to the nearest dealer as soon as possible to have the recall performed.

 

Q18.  When did the factory make the change that is causing the recall?  

The ALR manufacturer notified Maserati that the suspect period started December 31, 2020.

 

Q19.  How do I know that my car is affected by this recall? 

A dealer can verify via VIN and individual inspection. Customers can also use the VIN recall lookup feature in Maserati’s website under Tools and Services.

 https://www.maseratiusa.com/maserati/us/en/shoppingtools/recallbyvin

 

Q20. Is NHTSA forcing Maserati to recall these vehicles?

No. We are voluntarily recalling the affected vehicles.

 

Q21. Who is the supplier?

We don’t discuss supplier relationships in this context.

 


3 Affected Products

Vehicles

MAKE MODEL YEAR
MASERATI GHIBLI 2021
MASERATI LEVANTE 2021
MASERATI QUATTROPORTE 2021

 


10 Associated Documents

Recall 573 Report – AMENDMENT 1

RCLRPT-21V703-2766.PDF 217.01KB

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ISSUED Owner Notification Letter(Part 577)

RCONL-21V703-4477.pdf 505.888KB

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Manufacturer Notices(to Dealers,etc) – STOP SALE COMMUNICATION

RCMN-21V703-2515.pdf 152.294KB

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Manufacturer Notices(to Dealers,etc) – Maserati Safety Recall Campaign #434 Automatic Locking Retractor (ALR) Function of the seatbelt retractor noncompliant

RCMN-21V703-5004.pdf 653.598KB

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Manufacturer Notices(to Dealers,etc) – US Dealer Letter Recall Campaign 434

RCMN-21V703-4293.pdf 139.955KB

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Recall Quarterly Report #1, 2021-4

RCLQRT-21V703-8478.PDF 211.148KB

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Remedy Instructions and TSB

RCRIT-21V703-0226.pdf 1675.709KB

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Recall Acknowledgement

RCAK-21V703-4554.pdf 646.452KB

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Noncompliance Notice 573 Report

RCLRPT-21V703-5974.PDF 216.383KB

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Recall Quarterly Report #2, 2022-1

RCLQRT-21V703-8518.PDF 211.247KB

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Latest Recalls Documents

For the Latest and Most Recent Recalls Information Visit the link below…

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=21V703&docType=RCL

 


 

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  • [ABS & SRS Scanner with Active Test] The ABS/ SRS diagnostic tool Read & clear DTCs, displays live data in a graph to locate the cause of faults and assists the home mechanic with repairs and clearing ABS and airbag warning lights. Active test sensors, valves or solenoids etc. and tracks any threats in real time. It is invaluable to have a diagnostic tool with Active Test feature that you will never find on similar ABS/ SRS scanners.
  • 【3 HOP Reset Services 】Easy to set up 3 regular reset services for Oil Light, Battery Management System, and Steering Angle Position. With this obd2 scanner, you can reset the oil service light and reset pre-programmed mileage intervals for energy efficiency; adjust or reset the steering angle position to keep steering aligned; and clear the original low battery fault information. No need to leave home for shop-quality car maintenance.
  • 【All OBD2 Test Modes 】 This ABS & SRS scan tool is also a full featured obd2 code reader, allowing a quick test of the engine system of OBD II vehicles, can Read/Clear engine light codes, Live Data, Freeze Frame, Retrieving I/M Readiness Status, O2 Monitor Test, On-Board Monitor Test, Evap Test, Read Vehicle Information, and help pass smog test for most post-1996 OBD2/CAN vehicles.
  • [DTC LookUp Library] Can't read the code? Go to the DTC LookUp Library. The Topdon AL600 OBD2 scanner offers a wealth of code definitions so you don't have to look them up in a list or database, and the HELP function takes you to diagnostic tips for possible fixes, saving time searching for repair materials online. No other scan tool or code reader under $100 offers this level of assistance.
  • [User-Oriented] You'll love the feel of this automotive scanner, with black rubber grips all around the outer edges for durability and to withstand accidental drops. With its easy access menu, you can operate all functions in minutes with just a few button presses. The 3-color LEDs give you a intuitive indication of the OBD2 test results in a second. 3 shortcut keys, one key to read/clear DTCs and a one-touch smoke status check make it easy to use even for beginners.
SaleBestseller No. 10
ANCEL VD500 OBD II Diagnostic Scanner for Volkswagen VW Audi Skoda Seat Diagnosis Check Engine Light EPB ABS SRS Code Reader Oil Throttle Position Adaption Brake Pad Reset Tool
  • The VD500 OBD2 scanner is specifically designed to diagnose Volkswagen Group (Fits for VW/Audi/Skoda/ SEAT) 12-volt 16-pin vehicles, but can also be used with other 12-volt (non-Volkswagen) and light trucks (non-electric) vehicles manufactured in 1996 or later that are OBD II -compliant with standard 16-pin OBD II protocols (J1850 VPM, J1850PWM, ISO9141, KWP 2000 and CAN).
  • For Volkswagen (VAG) vehicles diagnostics, the device can not only read and clear codes on engine, ABS, transmission, SAS (not all cars), ESP, TPMS and other systems, but also reset the oil, brake pad and throttle position adaption.
  • For other OBD II vehicles (non-Volkswagen), the VD500 can read and clear fault codes, display fault code definitions, turn off the CEL (check engine light) and retrieve VIN information ONLY.
  • The VD500 diagnostic offering for Volkswagen vehicles covers the following vehicles: fits for VW (CC, EOS, Golf, GTI, Jetta, Passat, Phaeton, Polo, Rabbit, Sharan, Tiguan, Touran, Touareg); fits for Audi (A3, A4, A6, A7, A8, A5, Q3, Q5, Q7, R8, RS3, TT, RS, RS5, S4, S6); fits for Skoda (Octavia, Rapid, Yeti, Kodiaq, Fabio, Superb); fits for SEAT (Leon, Ateca, Ibiza, Altea, Cushion, Cord, Alhambra) Diagnostics.
  • With English and German as display languages, this diagnostic tool provides life-time free software updates to fix the latest bugs or add new parameters. Simply download the software from the official website, then follow on-screen instructions to install it.

Last update on 2024-04-13 / Affiliate links / Images from Amazon Product Advertising API

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