2021 Maserati Levante, Quattroporte, & Ghibli Automatic Locking Retractor Malfunction

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September 10, 2021 NHTSA CAMPAIGN NUMBER: 21V703000

Automatic Locking Retractor Malfunction/FMVSS 208

An unsecured child restraint system can increase the risk of injury during a crash.

 

NHTSA Campaign Number: 21V703

Manufacturer Maserati North America, Inc.

Components SEAT BELTS

Potential Number of Units Affected 701

 

Summary

Maserati North America, Inc. (Maserati) is recalling certain 2021 Levante, Quattroporte, and Ghibli vehicles. The seat belt automatic locking retractors may deactivate early, which can prevent the child restraint system from securing properly. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 208, “Occupant Crash Protection.”

 

Remedy

Dealers will inspect and replace the seat belt assemblies, as necessary, free of charge. Owner letters were mailed October 15, 2021. Owners may contact Maserati customer service at 1-877-696-2737. Maserati’s number for this recall is 434.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

 

Check if your Maserati has a Recall

 


Description of Vehicle Safety Recall #434

Maserati S.p.A. and MNA have determined that the above-described vehicles may contain seatbelt retractors with suspect Automatic Locking Retractor (“ALR”) levers that affect the ALR function of the seatbelt retractor for child restraint seats. The ALR may deactivate earlier than intended and may not tightly secure to the vehicle seat which may result in increased risk of injury in a crash to the occupant of the child restraint seat.

The remedy is to introduce a specific procedure to inspect seatbelt retractors and replace as needed. The remedy will be performed free of charge to the vehicle owner. MNA will pay you for the costs and labor necessary to remedy this recall campaign. The necessary components for this recall are currently available to dealers, and owners will be directed to contact their dealers for repairs

This repair procedure will be performed free of charge to the customer.

 

ALR CHECK PROCEDURE

  1. If threadlockers have been used, refer to the following table for bolt cleaning.

00.AB.065 – THREADED ELEMENTS CLEANING TABLE

  1. Before performing this operation please follow the indicated procedures for interior protection:

00.AA.005 – INTERIOR VEHICLE PROTECTION

 

Use clean gloves.

 

  1. The seat belt (1) must be in the “unfastened” position as shown.

 

  1. Fasten the seatbelt over an empty vehicle seat, latch the tongue (1) into the buckle (2).

 

  1. Extract 300 mm (12 in) lower belt webbing, fold and fix with your hand as shown.

 

  1. Pull belt (1) all the way out of the seatbelt retractor to activate ALR. Be careful to fully extract the belt.

 

  1. Slowly retract the belt (1) fully back into the seatbelt retractor while the seatbelt remains buckled over an empty seat. You should hear a ratcheting (clicking) sound.

Slowly release the belt to avoid locking

 

  1. Pull on the belt (1) steady and uniformly and verify that it is locked and cannot be pulled out of the seatbelt retractor.

 

  1. Is the seatbelt locked so the belt cannot be pulled out of seatbelt retractor?
    • YES – OK: ALR / KiSi function works properly – go to the next step
    • NO – Not OK: ALR / KiSi does not function properly and must be replaced.

 

  1. Unfasten the seatbelt and repeat Steps 3 to 9, 5 times

If seatbelt retractor locks without releasing, 5 times in succession, no further action is required.

 

PAY ATTENTION: Once the belt has been extracted, it is mandatory to check the rewinding, without making it slip or rewind violently (too quickly). A violent rewinding (too quickly) can lead to a “back log” condition so that it will no longer be possible to extract the belt. To release the belt if it backlogged, refer to the procedure “Back Log Instruction” in ANNEX B.

Due to the very rare back log condition which is caused by an improper application of the procedure, the time to unblock (untangle) the belt will not be reimbursed.

 

Back Log Instruction

  1. Retractor is locked.

 

  1. Pull out the webbing about 20mm (1 in) with moderate force by hand.

 

  1. Retract the achieved amount of webbing to allow unlocking of the locking mechanism.

 

  1. The Retractor is unlocked.

 

Q & A

Management Summary of Maserati Safety Recall Campaign # 434 Automatic Locking Retractor Function of the seatbelt retractor noncompliant

Date: September 2021
Subject: Maserati Safety Recall Campaign #434 – Automatic Locking Retractor (ALR) Function of the seatbelt retractor noncompliant
Models: Maserati Quattroporte, Ghibli, and Levante 2021 MY
Countries Involved: US and Canada
Local Authorities:  NHTSA / Transport Canada
Defective Part:  Automatic Locking Retractors (“ALR”) Lever
Defect:  Some 2021 MY Quattroporte, Ghibli, and Levante vehicles may contain seatbelt retractors with suspect ALR levers that affect the ALR function of the seatbelt retractor.
Responsibility: Maserati S.p.A., MNA and Maserati Canada
Repair action: Maserati will provide Dealers with a specific procedure to inspect the affected seat belt assemblies at the specific seating positions and, if required, replace the affected component.
Repair Time: Between 0.50 – 6.0 hours depending on how many parts have to be replaced.
Vehicles Involved: 701 U.S. and 107 Canadian vehicles
Production Period: 12/31/2020 through 07/26/2021 for Quattroporte and Ghibli and 9/11/2020 through 07/22/02021 for Levante
Accidents/Injuries: None reported
Customer Contact: Customers will be notified by first class mail.

 

Q1. Which models are affected by this recall?

Some 2021 Model Year Maserati Quattroporte, Ghibli and Levante.

 

Q2. Why are other models not affected?

Other Model Year 2021 Quattroporte, Ghibli and Levante vehicles were built before or after the suspect period or were built with seatbelt retractors that did not contain suspect ALR lever.

 

Q3. How many vehicles in North America are affected?

There are a total of 701 U.S. vehicles and 107 Canadian vehicles potentially affected.

 

Q4. What is the specific problem?

The ALR may deactivate earlier than intended and a child seat may not tightly secure to the vehicle seat. The LATCH system for securing the child seat is fully functional and not affected.

The ALR is involved for Child seats only. The standard functionality of the belts has no issue. The belts can be used by adults.

 

Q5. What can happen? 

If the ALR function deactivates early before the webbing is fully retracted, this would prevent a child seat from being from being properly secured and can cause injury in a crash to the occupant of the child restraint seat.

 

Q6. Can the driver become aware of the problem?

The vehicle owner will notice that an audible clicking noise made when the ALR function is activated stops well before the seat belt webbing is fully retracted.

 

Q6a. What should I do if I notice this condition in my vehicle?

Bring your vehicle to the nearest authorized Maserati dealership. The recall will be performed free of charge.

 

Q7. What corrective measures will be taken?

A specific procedure will be provided to the dealer to inspect the seatbelt assemblies and, if required, replace the affected component.

 

Q8. How did Maserati become aware of the problem?

Maserati S.p.A received the official information of this specific issue from the component manufacturer.

 

Q9. Is Maserati aware of any accidents or injuries associated with the recall?

A. Maserati is not aware of any accidents or injuries related to this recall.

 

Q10. Can customers continue to drive their cars?

Yes, but we recommend that you take your car to the nearest dealer as soon as possible to have the recall performed.

 

Q11. How will customers be informed of the recall?

Customers will be notified by first class mail. Customers can also check their VIN using the recall lookup feature in Maserati’s website under Recall by VIN:

https://www.maseratiusa.com/maserati/us/en/shoppingtools/recallbyvin.

 

Q12. How will the recall be performed?

The authorized Maserati dealership will inspect the seatbelt assemblies and replace the affected component as needed.

 

Q13. How long will the repair take?

To inspect and replace the ALR lever, it can take between 0.5 to 6.0 hours depending on how many parts have to be replaced. For more than 99% of the checks no replacement will be necessary.

Your dealer will require your vehicle for proper check-in, preparation, and check out during your visit, which may require additional time.

 

Q14. How many vehicles have experienced this problem?

To date, no issues have been reported in North America.

 

Q15. When will I receive my owner notification letter?

Within 60 Days. If a customer provides a VIN to MNA Customer Service, the need for a recall can be confirmed. Customers can also use the VIN recall lookup feature in Maserati’s website under Tools and Services:

https://www.maseratiusa.com/maserati/us/en/shoppingtools/recallbyvin.

 

Q16. Do I have to wait for my recall letter in order to have my recall performed?

No, you can call the authorized Maserati dealership and they will advise you when to make the repair. Alternatively, we (Customer Care) can conference you into your dealership to make the appointment now.

 

Q17. Is it safe to drive my vehicle? 

A: Yes, but we recommend that you take your car to the nearest dealer as soon as possible to have the recall performed.

 

Q18.  When did the factory make the change that is causing the recall?  

The ALR manufacturer notified Maserati that the suspect period started December 31, 2020.

 

Q19.  How do I know that my car is affected by this recall? 

A dealer can verify via VIN and individual inspection. Customers can also use the VIN recall lookup feature in Maserati’s website under Tools and Services.

 https://www.maseratiusa.com/maserati/us/en/shoppingtools/recallbyvin

 

Q20. Is NHTSA forcing Maserati to recall these vehicles?

No. We are voluntarily recalling the affected vehicles.

 

Q21. Who is the supplier?

We don’t discuss supplier relationships in this context.

 


3 Affected Products

Vehicles

MAKE MODEL YEAR
MASERATI GHIBLI 2021
MASERATI LEVANTE 2021
MASERATI QUATTROPORTE 2021

 


10 Associated Documents

Recall 573 Report – AMENDMENT 1

RCLRPT-21V703-2766.PDF 217.01KB

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ISSUED Owner Notification Letter(Part 577)

RCONL-21V703-4477.pdf 505.888KB

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Manufacturer Notices(to Dealers,etc) – STOP SALE COMMUNICATION

RCMN-21V703-2515.pdf 152.294KB

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Manufacturer Notices(to Dealers,etc) – Maserati Safety Recall Campaign #434 Automatic Locking Retractor (ALR) Function of the seatbelt retractor noncompliant

RCMN-21V703-5004.pdf 653.598KB

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Manufacturer Notices(to Dealers,etc) – US Dealer Letter Recall Campaign 434

RCMN-21V703-4293.pdf 139.955KB

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Recall Quarterly Report #1, 2021-4

RCLQRT-21V703-8478.PDF 211.148KB

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Remedy Instructions and TSB

RCRIT-21V703-0226.pdf 1675.709KB

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Recall Acknowledgement

RCAK-21V703-4554.pdf 646.452KB

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Noncompliance Notice 573 Report

RCLRPT-21V703-5974.PDF 216.383KB

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Recall Quarterly Report #2, 2022-1

RCLQRT-21V703-8518.PDF 211.247KB

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Latest Recalls Documents

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=21V703&docType=RCL

 


 

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  • 🔥【Easy to use and friendly】+【Faster diagnostic speed】 FOXWELL NT604 is the 2024 newest enhanced 4 system code reader, which is capable of reading/clearing fault codes, retrieving vehicle information and displaying 4-in-1 live data stream. You will easily find what's wrong with your car to avoid expensive trip to dealership. At the same time, this car scanner will directly tell you what the corresponding code means, avoiding the hassle of searching for information.
  • 🛠【OBD2 Full Function】+【Check Engine/ABS/SRS/Transmission】 This scan tool will allow you to perform full OBDII diagnostic for all cars with OBDII protocols. You can use it to check if your car is ready for annual testing through the I/M Readiness menu. In addition, the device also has value-added functions such as real-time data flow, DTC Lookup, data playback, and printing. Turn off Check Engine/ABS/SRS/Transmission Light. Tips: the fault code can be only erased after the problem is fixed.
  • 🚗【Cover 10000+ models &60+ Car Makes】 and 【AUTOVIN】 Compared with Other scanner which only supports 40 car makes, NT604 car diagnostic scanner for all cars contains more than 60 car brands and 10000+ cars for almost all OBDII cars sold worldwide like passenger car, SUVs, minivans, light-duty trucks, etc. produced by Asian, European, American with the supported year differing from 1996 to 2024. It allows you to get your VIN and vehicle info rapidly, no need to take time input one by one.
  • 🛒【Battery Voltage Checker】+【Lifetime Free Update, No Subscription fee 】 It monitors the real-time voltage of the vehicle battery and displays it in graphical and textual form, informing you of the health status of the battery. Also monitor the health of your car. NT604 is equipped with the latest software directly, so you don't need to download a bunch of updated software after unboxing to use it. Lifetime no subscription fee for upgrading software.
  • 🎁【Great festival Idea:Applicable for Many People】+【High End and Exquisite Protective Packaging】 Best one item for Dad, Husband, Boyfriend, Handy Men. Every car owner will need a 4 systems diagnostic scan tool! This code reader fits for home mechanic, DIY car owners, advanced hobbyiest, car dealer, auto repair shop, automotive engineer, diagnostic tech, automobile tech, individual. Apparently, this is the most economical scan tool for every mechanic.
Bestseller No. 10
GODIAG GD203 OBD2 Scanner, ABS SRS Diagnostic Scan Tool, Car Code Reader for Oil Light Reset, EPB, TPS, SAS, OBD2 Car Scanner with 28 Special Function and Lifetime Free Update Online
  • [Accurate ABS/ SRS Diagnostics Functions] GD203 is a professional handheld diagnostic device that can support more than 80 automotive brands (including mainstream models in North America, Asia, Europe, etc.). The main function of this device is ABS and SRS dual system diagnostic function, which can carry out in-depth diagnosis of anti-lock braking system and SRS/ airbag.
  • [28 Functions] The OBD2 diagnostic code reader has a total of 28 functions: ABSBLEED, AIRBAG, EPB, INJECTOR, Oil maintenance, SAS, DPF, SUSPENSION, EGR, TCMOIL, Paddle Test, GEARLEARN, IMMOBILIZER, TPMS, TPS, SUNROOF, GEARBOX AJUSTE FUEL, AFS, CLUTCH, Language (change the language displayed in the meter), SEATMATCH, Turbo Replacement Turbo, WinDoor, PFP, ATADAPTION, BRT battery reset, CHANGETIRE. (For specific functional support models, please contact us through Amazon background)
  • [Reset Function] Daily reset service of OBD2 diagnostic code reader, such as Oil reset/oil lamp reset function, SAS (steering Angle sensor) adjustment. After the fault is repaired, the issued parts can function normally with this car scanner. Note: Some classic models without electronic control system do not support reset service.
  • [OBD2 Code Real-time Reading] OBD2 diagnostic code reader is equipped with real-time data function, which allows you to view the real-time PID (parameter identification data) of the vehicle computer module in text and graphic form, so as to check the status of various sensors. Freezing frame data allows you to view the vehicle's operating parameters when DTC is detected. This information will help technicians diagnose and repair because the parameters can be reused.
  • [No Battery Required and Free Upgrade] The OBD2 diagnostic code reader requires no battery and we provide a cable for direct connection to your car. At the same time, we also provide a data cable to connect to the computer for free upgrades. In addition, the device supports exporting and printing relevant data for data backup and more in-depth analysis and detection.

Last update on 2024-07-14 / Affiliate links / Images from Amazon Product Advertising API

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