Recall 616 Windshield Frame May Detach in a Crash – 2023 Maserati MC20 Cielo

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April 5, 2023 NHTSA CAMPAIGN NUMBER: 23V242000

Windshield Frame May Detach in a Crash/FMVSS 208

A detached windshield frame can increase the risk of injury in a crash.

 

NHTSA Campaign Number: 23V242

Manufacturer Maserati North America, Inc.

Components STRUCTURE, VISIBILITY

Potential Number of Units Affected 11

 

Summary

Maserati North America, Inc. (Maserati) is recalling certain 2023 MC20 Cielo vehicles. The windshield frame bonding may be insufficient and allow the frame to detach in a crash. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 208, “Occupant Crash Protection.”

 

Remedy

Dealers will reinstall the windshield frame and replace the windshield, free of charge. Owner notification letters were mailed May 13, 2023. Owners may contact Maserati customer service at 1-877-696-2737. Maserati’s number for this recall is 616.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

 

Check if your Maserati has a Recall

 


MAS003536
(CLR 23-01)

Customer Legal Recall# 616- U.S.
MY23 MC20 Cielo – Windshield Frame Rework

Maserati S.p.A. and Maserati North America, Inc. (MNA), have decided that a noncompliance to Federal Motor Vehicle Safety Standard (“FMVSS”) 49 CFR 571.208 sections S14.5.1 and S14.5.2, require manufacturers to meet rigid barrier test requirements for occupant crash protection. 2023 Model Year Maserati MC20 Cielo vehicles in this recall may have ineffective adhesion between the windshield frame and body panel that may not meet the testing requirements.

 

Description of Vehicle Safety Recall #616

Maserati S.p.A. and MNA have determined that the above-described vehicles were potentially manufactured with a windshield frame that may have ineffective adhesion between the carbon body panel and metal components within the frame during the assembly process. In certain vehicle crashes, the windshield frame may fully or partially detach from the vehicle and can increase the risk of occupant injury without prior warning.

This repair procedure will be performed free of charge to the vehicle owner.

 

Overview

As part of the repair process, a new windshield glass will be installed. This is to avoid potential adhesive residues that, even if removed, could create breakage or damage to the windshield.

 

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Q & A

Management Summary of Maserati Safety Recall Campaign # 616 Safety Non-Compliance Recall for MC20 Cielo Windshield Detachment

 

Date: April 2023
Subject: Maserati Safety Non-Compliance Recall Campaign #616 – Windshield Detachment
Models: Maserati MC20 Cielo MY2023
Countries Involved: US Only
Local Authorities: NHTSA
Defective Part: Windshield Frame Out of Spec
Defect: Some 2023 MY MC20 Cielo vehicles
Responsibility: Maserati S.p.A. and MAS
Repair action: Maserati North America will remove and properly reattach the windshield frame and replace the windshield.
Repair Time: The dealership or authorized service center you choose will provide information concerning how long the operation will take, in all cases as quickly as possible.
Vehicles Involved: 11 in U.S only
Production Period: 10/10/2022 through 03/21/2023
Accidents/Injuries: None reported
Customer Contact: Customers will be notified by first class mail

 


Q1. Which models are affected by this recall?

Some 2023 Model Year Maserati MC20 Cielo vehicles only.

 

Q2. Why are other models not affected?

Other MC20 Cielo Model Year 2023 vehicles were built after the suspect period.

 

Q3. How many vehicles in North America are affected?

There are a total of 11 U.S. vehicles and 0 Canadian vehicles potentially affected.

 

Q4. What is the specific problem?

The windshield frame that may have ineffective adhesion between carbon body panel and metal components within the frame during the assembly process.

 

Q5. What can happen?

In certain vehicle crashes, a windshield frame that fully or partially detaches from the vehicle can increase the risk of occupant injury.

 

Q6. Can the driver become aware of the problem?

No.

 

Q7. What corrective measures will be taken?

Will remove and properly reattach the windshield frame and replace the windshield.

 

Q8. How did Maserati become aware of the problem?

Maserati S.p.A discovered the issue during a plant quality gate inspection.

 

Q9. Is Maserati aware of any accidents or injuries associated with the recall?

Maserati is not aware of any accidents or injuries related to this recall.

 

Q10. Can customers continue to drive their cars?

Yes, but we recommend that you take your car to the nearest Maserati dealer as soon as possible to have the recall performed.

 

Q11. How will customers be informed of the recall?

Customers will be notified by first class mail. Customers can also check their VIN using the recall lookup feature in Maserati’s website under Recall by VIN:

http://www.maseratiusa.com/maserati/us/en/shopping-tools/recall-by-vin.

 

Q12. How will the recall be performed?

An authorized Maserati dealership will perform the repairs.

 

Q13. How long will the repair take?

The dealership or authorized service center you choose will provide information concerning how long the operation will take, in all cases as quickly as possible.

Your dealer will require your vehicle for proper check-in, preparation, and check out during your visit, which may require additional time.

 

Q14. How many vehicles have experienced this problem?

To-date, no issues have been reported in North America.

 

Q15. When will I receive my owner notification letter?

Within 60 If a customer provides a VIN to MAS Customer Service, the need for a recall can be confirmed. Customers can also use the VIN recall lookup feature in Maserati’s website under Tools and Services:

http://www.maseratiusa.com/maserati/us/en/shopping- tools/recall-by-vin.

 

Q16. Do I have to wait for my recall letter in order to have my recall performed?

No, you can call the authorized Maserati dealership and they will advise you when to make the repair. Alternatively, we (Customer Care) can conference you into your dealership to make the appointment now.

 

Q17. Is it safe to drive my vehicle?

Yes, but we recommend that you take your car to the nearest dealer as soon as possible to have the recall performed.

 

Q18. How do I know that my car is affected by this recall?

A dealer can verify via VIN and individual inspection. Customers can also use the VIN recall lookup feature in Maserati’s website under Tools and Services.

http://www.maseratiusa.com/maserati/us/en/shopping-tools/recall-by-vin

 

Q19. I am not the first owner of the vehicle, how can I check if my vehicle is involved in this or other campaigns?

The Customer Care department can tell you if your vehicle is involved in this campaign. You can also contact an authorized Maserati Dealer to check if the car has any open recall campaigns.

 

Q20. Is there a deadline by which the campaign must be carried out?

The operation must be performed as soon as possible. Please contact the Dealership authorized workshop as soon as possible to fix an appointment.

 

Q21. The authorized dealership has informed me that the parts for this operation are not available.

Please provide our Customer Care team with details of the authorized Maserati Workshop/Dealership concerned so that we can verify the situation and send you to another dealership to have the operation performed.

 

Q22. I had the operation of the campaign performed on the concerned component/system during an earlier visit to a Dealership/Authorized Workshop. I have now received the campaign letter. Do I still need to go to the Dealership/Authorized Workshop to have the campaign carried out?

No. Please contact any Maserati Dealership to confirm that the campaign has been performed.

 

Q23. What are the consequences if I decide not to have the campaign performed?

We invite you to have the campaign carried out as soon as possible by going to the dealership from which you purchased the vehicle or, if it is more convenient for you, to any other MASERATI dealership. In the event of non-compliance with the instructions contained in this recall campaign, we decline as of now any responsibility deriving from the non-execution of the campaign operations.

 

Q24.  Is NHTSA forcing Maserati to recall these vehicles?

No. We are voluntarily recalling the affected vehicles.

 

Q25.  Who is the supplier?

We don’t discuss supplier relationships in this context.

 


Chronology :

On February 27, 2023, Maserati S.p.A opened an investigation into potentially ineffective adhesion of the windshield frame to the vehicle based on a vehicle inspection at the vehicle assembly plant.

On March 22, 2023, Maserati S.p.A’s Regional Technical Team concluded its technical analysis and determined that suspect vehicles may not meet the testing requirements of FMVSS 208.

On March 29, 2023, Maserati S.p.A determined, through its Vehicle Regulation Committee, to conduct a voluntary safety recall of the affected vehicles.

 


1 Affected Product

Vehicle

MAKE MODEL YEAR
MASERATI MC20 CIELO 2023

 


12 Associated Documents

Recall Acknowledgement

RCAK-23V242-8855.pdf 645.48KB

 


Noncompliance Notice 573 Report

RCLRPT-23V242-1538.PDF 213.922KB

 


Manufacturer Notices(to Dealers,etc)

RCMN-23V242-9573.pdf 55.309KB

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Manufacturer Notices(to Dealers,etc)

RCMN-23V242-3705.pdf 173.523KB

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Manufacturer Notices(to Dealers,etc)

RCMN-23V242-6871.pdf 168.252KB

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CIELO RECALL—OUTBOUND CONVERSATION

RMISC-23V242-5376.pdf 105.07KB

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Remedy Instructions and TSB

RCRIT-23V242-9558.pdf 1879.991KB

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ISSUED Owner Notification Letter(Part 577)

RCONL-23V242-3393.pdf 88.112KB

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Recall Quarterly Report #1, 2023-2

RCLQRT-23V242-8574.PDF 211.146KB

 


Recall Quarterly Report #2, 2023-3

RCLQRT-23V242-3134.PDF 211.382KB

 


Recall Quarterly Report #3, 2023-4

RCLQRT-23V242-1516.PDF 211.467KB

 


Recall Quarterly Report #4, 2024-1

RCLQRT-23V242-0511.PDF 211.564KB

 


Latest Recalls Documents

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=23V242&docType=RCL

 


 

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