Recall 662 – Frame Mounting Stud Missing Sealant – 2023 Maserati MC20 Cielo

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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 23V-570 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Maserati North America, Inc. Submission Date : AUG 10, 2023 NHTSA Recall No. : 23V-570 Manufacturer Recall No. : 662 Manufacturer Information : Manufacturer Name : Maserati North America, Inc. Address : One Chrysler Drive Auburn Hills MI 48326 Company phone : 877-969-2737 Population : Number of potentially involved : 59 Estimated percentage with defect : 8 % Vehicle Information : Vehicle 1 : 2023-2023 Maserati MC20 Cielo Vehicle Type : LIGHT VEHICLES Body Style : 2-DOOR Power Train : NR Descriptive Information : Some 2023 MY Maserati MC20 Cielo vehicles were potentially manufactured with􀀀missing sealing on the stud retainment of the windshield frame during the vehicle assembly process. The suspect period was determined, using vehicle production records, to be some 2023 MY Maserati MC20 Cielo vehicles built between September 08, 2022, the start of vehicle production, and July 03, 2023, when the vehicle assembly plant implemented a 100% visual check for stud and sealing presence. Similar vehicles not included in this recall were built after the suspect period or were remedied while still in Maserati control prior to release. Production Dates : SEP 08, 2022 – JUL 03, 2023 VIN Range 1 : Begin : NR End : NR Not sequential Description of Defect : Description of the Defect : Federal Motor Vehicle Safety Standard (“FMVSS”) 571.216, Roof crush resistance, requires certain performance during specific roof crush testing. FMVSS 571.214, Side impact protection, requires certain performance during specific side impact testing. Engineering analysis determined that suspect vehicles may not meet the performance requirements during FMVSS 571.216 and FMVSS 571.214 testing. FMVSS 1 : 216 – Roof crush resistance Part 573 Safety Recall Report 23V-570 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 FMVSS 2 : 214 – Side impact protection Description of the Safety Risk : Vehicles that do not meet FMVSS 571.216 or FMVSS 571.214 performance requirements may increase the risk of occupant injury in certain crashes. Description of the Cause : Identification of Any Warning that can Occur : None Involved Components : Component Name 1 : Complete Chassis Assembly Component Description : Complete Chassis Assembly Component Part Number : 670160205 Supplier Identification : Component Manufacturer Name : Not a different manufacturer Address : NR NR Country : NR Chronology : On June 30, 2023, Maserati S.p.A opened an investigation into potentially manufactured cars with missing sealing on stud retainment of the windshield frame during the assembly process. On July 26, 2023, Maserati S.p.A’s Regional Technical Team concluded its technical analysis and determined that suspect vehicles may not meet the applicable FMVSS performance requirements as described above. On August 03, 2023, Maserati S.p.A determined, through its Vehicle Regulation Committee, to conduct a voluntary safety recall of the affected vehicles. Part 573 Safety Recall Report 23V-570 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 Description of Remedy : Description of Remedy Program : Maserati North America will conduct a voluntary safety recall to inspect for the presence of sealing on the windshield frame mounting stud and install the sealant if missing. Maserati North America has a longstanding policy and practice of reimbursing owners who have incurred the cost of repairing a problem that subsequently becomes the subject of a field action. To ensure consistency, Maserati North America, as part of the owner letter, will request that customers send the original receipt and/or other adequate proof of payment to the company for confirmation of the expense. How Remedy Component Differs from Recalled Component : This recall is not related to a part defect but rather an assembly issue where the windshield frame mounting stud sealant was not installed. The remedy will be to inspect for, and if necessary, install, the windshield frame mounting stud sealant. Identify How/When Recall Condition was Corrected in Production : NR Recall Schedule : Description of Recall Schedule : **08/10/2023: Maserati North America will notify dealers and begin notifying owners on or about 09/24/2023. Planned Dealer Notification Date : SEP 24, 2023 – SEP 24, 2023 Planned Owner Notification Date : SEP 24, 2023 – SEP 24, 2023 * NR – Not Reported

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1 © 2023 Maserati Americas Aftersales www.maseratiusa.com All rights reserved. Reproduction or translation in whole or in part is not permitted without authorization from the publisher. Printed in USA MAS003758 MAS003758 (CLR 23-02) From: Aftersales – TSO To: Maserati Dealer Network Auburn Hills, MI. August 28 2023 Customer Legal Recall # 662 – U.S. MY23 MC20 Cielo – Windshield frame stud retainment sealant NOTE: Before starting this procedure, you MUST read these instructions carefully and completely. MASERATI SAFETY RECALL NOTIFICATION PERFORM THE PROCEDURE OUTLINED IN THIS TECHNICAL BULLETIN ON ALL AFFECTED VEHICLES BEFORE CUSTOMER DELIVERY OR THE NEXT TIME THE CAR IS IN THE SHOP FOR MAINTENANCE OR REPAIRS. Maserati S.p.A. and Maserati North America, Inc. (MNA), have decided that fail to conform to Federal Motor Vehicle Safety Standards No. 216, “Roof Crash Resistance” and No. 214, “Side Impact Protection” exists in certain 2023 Model Year Maserati MC20 Cielo vehicles. Description of Vehicle Safety Recall #662 The windshield frame mounting stud may be missing sealant. As a result, the vehicles may not meet the roof crash resistance and side impact protection and could increase the risk of injury in a crash without prior warning. This repair procedure will be performed free of charge to the vehicle owner. Which Vehicles Are Affected Check ModisCS+ to see if the vehicle is involved in this action and if it has not been previously performed. Customer Legal Recall 2 © 2023 Maserati Americas Aftersales www.maseratiusa.com All rights reserved. Reproduction or translation in whole or in part is not permitted without authorization from the publisher. Printed in USA MAS003758 Overview The procedure outlined in this bulletin is essential for verifying the presence of the retaining pin in the windscreen area. The procedure begins with a visual inspection that can either confirm or negate the existence of both the sealant and the corresponding pin. Figure 1: Image of bare body inserted for illustrative purposes only. The presence of the pin can be easily verified using a mirror or an endoscope. The sealant is a guarantee of the correct assembly procedure of the component, while the possible presence of the pin alone is to be considered non-compliant and therefore 3 © 2023 Maserati Americas Aftersales www.maseratiusa.com All rights reserved. Reproduction or translation in whole or in part is not permitted without authorization from the publisher. Printed in USA MAS003758 requires reworking. Reworking consists of inserting the pin (PN 670220781) and sealing the area with a special sealant. Note on sealants To carry out the rework, it is highly recommended and preferable to use any of the products listed in the table below such as “SIMSON ISR 70-03” or “Teroson MS 93XX” or use an equivalent available in your local market. It is not possible to use alternative sealants (e.g., Silicone-based) other than those proposed, as this involves structural sealing with carbon components. Inspection Procedure IMPORTANT: Please note that the procedure described below is for one side of the vehicle only. The inspection must be done on both sides of the vehicle (Driver side and Passenger side). 1. Prepare the vehicle for the work by arranging all the protections to avoid any damage to the bodywork and internal parts of the vehicle. 2. Open the door and, working in the door hinge area, use a mirror or endoscope to visually check for the presence of the sealant in the indicated location. Note: After checking with the mirror, as a double check, also check the presence of the sealant by inserting your hand directly and checking the area of the A-pillar with a finger. Attention: This type of check is not a substitute for the mirror check. 3. Check the presence of the sealant and the backup pin. Refer to the images below if in doubt. NONE- SILICONE BASED SEALANTS THAT CAN BE USED Simson ISR 7008 Simson ISR 7003 Teroson MS 9360 Teroson MS 932 Teroson MS 939 4 © 2023 Maserati Americas Aftersales www.maseratiusa.com All rights reserved. Reproduction or translation in whole or in part is not permitted without authorization from the publisher. Printed in USA MAS003758 4. INSPECTION RESULTS: • OK ►SEALANT IS PRESENT; the procedure is finished. No further action needed. • NOT OK ► SEALANT AND OR THE PIN IS MISSING; the car is non-compliant and must be reworked. Continue with the rework procedure on the next page. MIRROR NOT OK NO PIN NO sealant PIN INSERTED NO sealant OK NOT OK NOT OK 5 © 2023 Maserati Americas Aftersales www.maseratiusa.com All rights reserved. Reproduction or translation in whole or in part is not permitted without authorization from the publisher. Printed in USA MAS003758 Rework procedure To execute the rework procedure effectively, it is recommended to conduct partial disassembly to guarantee optimal access to the components and the sealant bottle. Exercise the utmost caution while performing these steps to prevent any damage to the vehicle. 1. Remove the plastic body retaining clips from the windscreen trim. 2. Carefully move the windshield trim (1) upwards until the indicated nut is visible and can be loosened. 3. Turn the wheels fully to gain sufficient clearance to the rear of the front wheel well area and remove the fender liner retaining clips and fender liner. 6 © 2023 Maserati Americas Aftersales www.maseratiusa.com All rights reserved. Reproduction or translation in whole or in part is not permitted without authorization from the publisher. Printed in USA MAS003758 4. Undo the screw indicated in the door hinge area. 5. At this point, it is possible to move the mudguard by a few millimeters (maximum 40 mm) to allow easier access to the rework area. 6. Carefully insert the pin PN 670220781 (1) into the hole and apply Simson ISR 70-80 sealant (2) with the sealant gun, using a small nozzle. 7. Use a finger to apply the sealant, ensuring it evenly covers the head of the stud and fully closes the hole. 8. Re-install all removed components in the reverse order and wait for the sealant to cure for at least 24 hours before releasing the vehicle. 9. Procedure complete. 2 7 © 2023 Maserati Americas Aftersales www.maseratiusa.com All rights reserved. Reproduction or translation in whole or in part is not permitted without authorization from the publisher. Printed in USA MAS003758 Parts Needed For The Recall Spare parts Part number QTY PIN 670220781 1 Warranty Information Description Code CLR Number 662 Warranty code 24 Error code 063 Part Code 9.08.035 Operation Code ▪ Check (2 sides) ▪ Rework (1 side) ▪ Rework (2 sides) 9.08.035.A (0,10 h) 9.08.035.B (0,50 h) 9.08.035.C (1,00 h) If you have any questions, contact your Regional AfterSales Manager (RAM) or the Technical Support Helpdesk. (Maseratitechsupport@maserati.com) Thank You for your continued support and cooperation. Maserati North America Inc. Aftersales Dept. 8 © 2023 Maserati Americas Aftersales www.maseratiusa.com All rights reserved. Reproduction or translation in whole or in part is not permitted without authorization from the publisher. Printed in USA MAS003758 IMPORTANT SAFETY RECALL INFORMATION August 28, 2023 NHTSA Recall#: 23V570 Maserati Campaign#: 662 Dear Maserati Dealer: This notification is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act. Maserati S.p.A. and Maserati North America, Inc. (MNA), have decided that fail to conform to Federal Motor Vehicle Safety Standards No. 216, “Roof Crash Resistance” and No. 214, “Side Impact Protection” exists in certain 2023 Model Year Maserati MC20 Cielo vehicles. The windshield frame mounting stud may be missing sealant. As a result, the vehicles may not meet the roof crash resistance and side impact protection and could increase the risk of injury in a crash without prior warning. The Maserati Dealer will inspect the windshield frame mounting stud and install sealant, as necessary, free of charge. Since your vehicle is among those that may be affected by the above condition, we ask you to contact any Authorized Maserati Dealer in order to arrange for this recall action to be performed to your vehicle. The repair will take approximately 0.1 hours to 1.0 hours to complete. Please prepare to leave your vehicle with the dealership to allow the dealer to complete your repairs Maserati dealers must ensure safety recalls are completed after having been notified by MNA that a safety-related defect or noncompliance exists in any motor vehicle or item of replacement equipment in the dealer’s possession at the time of notification. In MNA’s case, this notification would typically be made by the issuance of a safety recall notification in the form of a Technical Bulletin. Under the National Traffic and Motor Vehicle Safety Act of 1966, as amended, if a safety recall campaign is announced by MNA, dealers must ensure that all recalls on new vehicles and new items of replacement equipment are completed BEFORE delivery to the consumer. This means that dealers may not legally deliver new motor vehicles or new items of replacement equipment to consumers with an open safety recall. The Safety Act also prohibits dealers from selling or leasing the motor vehicle or item of replacement equipment, unless and until the open safety recall has been completed BEFORE delivery. Under the terms of the Certified Pre-Owned (“CPO”) program, CPO vehicles with an open safety recall may not be sold or delivered to the consumer. 9 © 2023 Maserati Americas Aftersales www.maseratiusa.com All rights reserved. Reproduction or translation in whole or in part is not permitted without authorization from the publisher. Printed in USA MAS003758 IMPORTANT SAFETY RECALL INFORMATION Finally, MNA dealers should not sell or use parts that have been recalled by MNA. Please follow the specific instructions provided by MNA on the return or disposition of the parts. Obviously, if you have any of the affected vehicles in stock, you must not sell them until you have performed the necessary repairs on the vehicle. If you have already sold any of the vehicles with the indicated VIN in the enclosed instructions and have not yet sent in the new owner information to MNA, please do so at once so we may notify these owners. Thank you for your cooperation. Sincerely, Maserati Vehicle Safety and Regulatory Compliance

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Q & A 1 Management Summary of Maserati Safety Recall Campaign # 662 Safety Non-Compliance Recall for MC20 Cielo Windshield with missing sealant in the stud retainment of the windshield frame. Date: August 2023 Subject: Maserati Safety Non-Compliance Recall Campaign #662 – Stud retainment of the windshield frame. Models: Maserati MC20 Cielo MY2023 Countries Involved: US and Canada Local Authorities: NHTSA and Transport Canada Defective Part: Sealing missing in the stud retainment of the windshield frame. Defect: Some 2023 MY MC20 Cielo vehicles Responsibility: Maserati S.p.A., MC and MAS Repair action: Maserati North America will conduct a voluntary safety recall to inspect for the presence of sealing on the windshield frame mounting stud and install the sealant if missing. Repair Time: The dealership or authorized service center you choose will provide information concerning how long the operation will take, in all cases as quickly as possible. Vehicles Involved: 59 in U.S and 10 in Canada Production Period: 09/08/2022 through 07/203/2023 Accidents/Injuries: None reported Customer Contact: Customers will be notified by first class mail Q & A 2 Q1. Which models are affected by this recall? A. Some 2023 Model Year Maserati MC20 Cielo vehicles only. Q2. Why are other models not affected? A. Other MC20 Cielo Model Year 2023 vehicles were built after the suspect period or were remedied while still in Maserati control prior to release. Q3. How many vehicles in North America are affected? A. There are a total of 59 U.S. vehicles and 10 Canadian vehicles potentially affected. Q4. What is the specific problem? The vehicles were potentially manufactured with missing sealing stud retainment of the windshield frame during vehicle assembly process. Q5. What can happen? A. In certain vehicle crashes, the performance requirements may not meet the specific roof crushing standards and may increase the risk of occupant injury I certain crashes. Q6. Can the driver become aware of the problem? A. No. Q7. What corrective measures will be taken? Maserati North America will conduct a voluntary safety recall to inspect for the presence of sealing on the windshield frame mounting stud and install the sealant if missing. Q8. How did Maserati become aware of the problem? A. Maserati S.p.A discovered the issue during a plant quality gate inspection. Q9. Is Maserati aware of any accidents or injuries associated with the recall? A. Maserati is not aware of any accidents or injuries related to this recall. Q10. Can customers continue to drive their cars? A. Yes, but we recommend that you take your car to the nearest Maserati dealer as soon as possible to have the recall performed. Q & A 3 Q11. How will customers be informed of the recall? A. Customers will be notified by first class mail. Customers can also check their VIN using the recall lookup feature in Maserati’s website under Recall by VIN: http://www.maseratiusa.com/maserati/us/en/shopping-tools/recall-by-vin. Q12. How will the recall be performed? A. An authorized Maserati dealership will perform the repairs. Q13. How long will the repair take? A. The dealership or authorized service center you choose will provide information concerning how long the operation will take, in all cases as quickly as possible. Your dealer will require your vehicle for proper check-in, preparation, and check out during your visit, which may require additional time. Q14. How many vehicles have experienced this problem? A. To-date, no issues have been reported in North America. Q15. When will I receive my owner notification letter? A. Within 60 Days. If a customer provides a VIN to MAS Customer Service, the need for a recall can be confirmed. Customers can also use the VIN recall lookup feature in Maserati’s website under Tools and Services: http://www.maseratiusa.com/maserati/us/en/shopping- tools/recall-by-vin. Q16. Do I have to wait for my recall letter in order to have my recall performed? A. No, you can call the authorized Maserati dealership and they will advise you when to make the repair. Alternatively, we (Customer Care) can conference you into your dealership to make the appointment now. Q17. Is it safe to drive my vehicle? A: Yes, but we recommend that you take your car to the nearest dealer as soon as possible to have the recall performed. Q18. How do I know that my car is affected by this recall? A. A dealer can verify via VIN and individual inspection. Customers can also use the VIN recall lookup feature in Maserati’s website under Tools and Services. http://www.maseratiusa.com/maserati/us/en/shopping-tools/recall-by-vin Q19. I am not the first owner of the vehicle, how can I check if my vehicle is involved in this or other campaigns? A. The Customer Care department can tell you if your vehicle is involved in this campaign. You can also contact an authorized Maserati Dealer to check if the car Q & A 4 has any open recall campaigns. Q20. Is there a deadline by which the campaign must be carried out? A. The operation must be performed as soon as possible. Please contact the Dealership authorized workshop as soon as possible to fix an appointment. Q21. The authorized dealership has informed me that the parts for this operation are not available. A. Please provide our Customer Care team with details of the authorized Maserati Workshop/Dealership concerned so that we can verify the situation and send you to another dealership to have the operation performed. Q22. I had the operation of the campaign performed on the concerned component/system during an earlier visit to a Dealership/Authorized Workshop. I have now received the campaign letter. Do I still need to go to the Dealership/Authorized Workshop to have the campaign carried out? A. No. Please contact any Maserati Dealership to confirm that the campaign has been performed. Q23. What are the consequences if I decide not to have the campaign performed? A. We invite you to have the campaign carried out as soon as possible by going to the dealership from which you purchased the vehicle or, if it is more convenient for you, to any other MASERATI dealership. In the event of non-compliance with the instructions contained in this recall campaign, we decline as of now any responsibility deriving from the non-execution of the campaign operations. Q24. Is NHTSA forcing Maserati to recall these vehicles? A. No. We are voluntarily recalling the affected vehicles. Q25. Who is the supplier? A. We don’t discuss supplier relationships in this context.

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IMPORTANT SAFETY RECALL INFORMATION 1 August 28, 2023 NHTSA Recall#: 23V570 Maserati Campaign#: 662 Dear Maserati Dealer: This notification is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act. Maserati S.p.A. and Maserati North America, Inc. (MNA), have decided that fail to conform to Federal Motor Vehicle Safety Standards No. 216, “Roof Crash Resistance” and No. 214, “Side Impact Protection” exists in certain 2023 Model Year Maserati MC20 Cielo vehicles. The windshield frame mounting stud may be missing sealant. As a result, the vehicles may not meet the roof crash resistance and side impact protection and could increase the risk of injury in a crash without prior warning. The Maserati Dealer will inspect the windshield frame mounting stud and install sealant, as necessary, free of charge. Since your vehicle is among those that may be affected by the above condition, we ask you to contact any Authorized Maserati Dealer in order to arrange for this recall action to be performed to your vehicle. The repair will take approximately 0.1 hours to 1.0 hours to complete. Please prepare to leave your vehicle with the dealership to allow the dealer to complete your repairs Maserati dealers must ensure safety recalls are completed after having been notified by MNA that a safety-related defect or noncompliance exists in any motor vehicle or item of replacement equipment in the dealer’s possession at the time of notification. In MNA’s case, this notification would typically be made by the issuance of a safety recall notification in the form of a Technical Bulletin. Under the National Traffic and Motor Vehicle Safety Act of 1966, as amended, if a safety recall campaign is announced by MNA, dealers must ensure that all recalls on new vehicles and new items of replacement equipment are completed BEFORE delivery to the consumer. This means that dealers may not legally deliver new motor vehicles or new items of replacement equipment to consumers with an open safety recall. The Safety Act also prohibits dealers from selling or leasing the motor vehicle or item of replacement equipment, unless and until the open safety recall has been completed BEFORE delivery. Under the terms of the Certified Pre-Owned (“CPO”) program, CPO vehicles with an open safety recall may not be sold or delivered to the consumer. IMPORTANT SAFETY RECALL INFORMATION 2 Finally, MNA dealers should not sell or use parts that have been recalled by MNA. Please follow the specific instructions provided by MNA on the return or disposition of the parts. Obviously, if you have any of the affected vehicles in stock, you must not sell them until you have performed the necessary repairs on the vehicle. If you have already sold any of the vehicles with the indicated VIN in the enclosed instructions and have not yet sent in the new owner information to MNA, please do so at once so we may notify these owners. Thank you for your cooperation. Sincerely, Maserati Vehicle Safety and Regulatory Compliance

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