September 10, 2021 NHTSA CAMPAIGN NUMBER: 21V703000
Automatic Locking Retractor Malfunction/FMVSS 208
An unsecured child restraint system can increase the risk of injury during a crash.
NHTSA Campaign Number: 21V703
Manufacturer Maserati
North America, Inc.
Components SEAT BELTS
Potential Number of Units Affected 701
Summary
Maserati North America, Inc. (Maserati) is recalling certain 2021 Levante, Quattroporte, and Ghibli vehicles. The seat belt automatic locking retractors may deactivate early, which can prevent the child restraint system from securing properly. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 208, “Occupant Crash Protection.”
Remedy
Dealers will inspect and replace the seat belt assemblies, as necessary, free of charge. Owner letters were mailed October 15, 2021. Owners may contact Maserati customer service at 1-877-696-2737. Maserati’s number for this recall is 434.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Check if your Maserati has a Recall
Description of Vehicle Safety Recall #434
Maserati S.p.A. and MNA have determined that the above-described vehicles may contain seatbelt retractors with suspect Automatic Locking Retractor (“ALR”) levers that affect the ALR function of the seatbelt retractor for child restraint seats. The ALR may deactivate earlier than intended and may not tightly secure to the vehicle seat which may result in increased risk of injury in a crash to the occupant of the child restraint seat.
The remedy is to introduce a specific procedure to inspect seatbelt retractors and replace as needed. The remedy will be performed free of charge to the vehicle owner. MNA will pay you for the costs and labor necessary to remedy this recall campaign. The necessary components for this recall are currently available to dealers, and owners will be directed to contact their dealers for repairs
This repair procedure will be performed free of charge to the customer.
ALR CHECK PROCEDURE
- If threadlockers have been used, refer to the following table for bolt cleaning.
00.AB.065 – THREADED ELEMENTS CLEANING TABLE
- Before performing this operation please follow the indicated procedures for interior protection:
00.AA.005 – INTERIOR VEHICLE PROTECTION
Use clean gloves.
- The seat belt (1) must be in the “unfastened” position as shown.
- Fasten the seatbelt over an empty vehicle seat, latch the tongue (1) into the buckle (2).
- Extract 300 mm (12 in) lower belt webbing, fold and fix with your hand as shown.
- Pull belt (1) all the way out of the seatbelt retractor to activate ALR. Be careful to fully extract the belt.
- Slowly retract the belt (1) fully back into the seatbelt retractor while the seatbelt remains buckled over an empty seat. You should hear a ratcheting (clicking) sound.
Slowly release the belt to avoid locking
- Pull on the belt (1) steady and uniformly and verify that it is locked and cannot be pulled out of the seatbelt retractor.
- Is the seatbelt locked so the belt cannot be pulled out of seatbelt retractor?
- YES – OK: ALR / KiSi function works properly – go to the next step
- NO – Not OK: ALR / KiSi does not function properly and must be replaced.
- Unfasten the seatbelt and repeat Steps 3 to 9, 5 times
If seatbelt retractor locks without releasing, 5 times in succession, no further action is required.
PAY ATTENTION: Once the belt has been extracted, it is mandatory to check the rewinding, without making it slip or rewind violently (too quickly). A violent rewinding (too quickly) can lead to a “back log” condition so that it will no longer be possible to extract the belt. To release the belt if it backlogged, refer to the procedure “Back Log Instruction” in ANNEX B.
Due to the very rare back log condition which is caused by an improper application of the procedure, the time to unblock (untangle) the belt will not be reimbursed.
Back Log Instruction
- Retractor is locked.
- Pull out the webbing about 20mm (1 in) with moderate force by hand.
- Retract the achieved amount of webbing to allow unlocking of the locking mechanism.
- The Retractor is unlocked.
Q & A
Management Summary of Maserati Safety Recall Campaign # 434 Automatic Locking Retractor Function of the seatbelt retractor noncompliant
| Date: | September 2021 |
| Subject: | Maserati Safety Recall Campaign #434 – Automatic Locking Retractor (ALR) Function of the seatbelt retractor noncompliant |
| Models: | Maserati Quattroporte, Ghibli, and Levante 2021 MY |
| Countries Involved: | US and Canada |
| Local Authorities: | NHTSA / Transport Canada |
| Defective Part: | Automatic Locking Retractors (“ALR”) Lever |
| Defect: | Some 2021 MY Quattroporte, Ghibli, and Levante vehicles may contain seatbelt retractors with suspect ALR levers that affect the ALR function of the seatbelt retractor. |
| Responsibility: | Maserati S.p.A., MNA and Maserati Canada |
| Repair action: | Maserati will provide Dealers with a specific procedure to inspect the affected seat belt assemblies at the specific seating positions and, if required, replace the affected component. |
| Repair Time: | Between 0.50 – 6.0 hours depending on how many parts have to be replaced. |
| Vehicles Involved: | 701 U.S. and 107 Canadian vehicles |
| Production Period: | 12/31/2020 through 07/26/2021 for Quattroporte and Ghibli and 9/11/2020 through 07/22/02021 for Levante |
| Accidents/Injuries: | None reported |
| Customer Contact: | Customers will be notified by first class mail. |
Q1. Which models are affected by this recall?
Some 2021 Model Year Maserati Quattroporte, Ghibli and Levante.
Q2. Why are other models not affected?
Other Model Year 2021 Quattroporte, Ghibli and Levante vehicles were built before or after the suspect period or were built with seatbelt retractors that did not contain suspect ALR lever.
Q3. How many vehicles in North America are affected?
There are a total of 701 U.S. vehicles and 107 Canadian vehicles potentially affected.
Q4. What is the specific problem?
The ALR may deactivate earlier than intended and a child seat may not tightly secure to the vehicle seat. The LATCH system for securing the child seat is fully functional and not affected.
The ALR is involved for Child seats only. The standard functionality of the belts has no issue. The belts can be used by adults.
Q5. What can happen?
If the ALR function deactivates early before the webbing is fully retracted, this would prevent a child seat from being from being properly secured and can cause injury in a crash to the occupant of the child restraint seat.
Q6. Can the driver become aware of the problem?
The vehicle owner will notice that an audible clicking noise made when the ALR function is activated stops well before the seat belt webbing is fully retracted.
Q6a. What should I do if I notice this condition in my vehicle?
Bring your vehicle to the nearest authorized Maserati dealership. The recall will be performed free of charge.
Q7. What corrective measures will be taken?
A specific procedure will be provided to the dealer to inspect the seatbelt assemblies and, if required, replace the affected component.
Q8. How did Maserati become aware of the problem?
Maserati S.p.A received the official information of this specific issue from the component manufacturer.
Q9. Is Maserati aware of any accidents or injuries associated with the recall?
A. Maserati is not aware of any accidents or injuries related to this recall.
Q10. Can customers continue to drive their cars?
Yes, but we recommend that you take your car to the nearest dealer as soon as possible to have the recall performed.
Q11. How will customers be informed of the recall?
Customers will be notified by first class mail. Customers can also check their VIN using the recall lookup feature in Maserati’s website under Recall by VIN:
https://www.maseratiusa.com/maserati/us/en/shopping-tools/recall-by-vin.
Q12. How will the recall be performed?
The authorized Maserati dealership will inspect the seatbelt assemblies and replace the affected component as needed.
Q13. How long will the repair take?
To inspect and replace the ALR lever, it can take between 0.5 to 6.0 hours depending on how many parts have to be replaced. For more than 99% of the checks no replacement will be necessary.
Your dealer will require your vehicle for proper check-in, preparation, and check out during your visit, which may require additional time.
Q14. How many vehicles have experienced this problem?
To date, no issues have been reported in North America.
Q15. When will I receive my owner notification letter?
Within 60 Days. If a customer provides a VIN to MNA Customer Service, the need for a recall can be confirmed. Customers can also use the VIN recall lookup feature in Maserati’s website under Tools and Services:
https://www.maseratiusa.com/maserati/us/en/shopping– tools/recall–by–vin.
Q16. Do I have to wait for my recall letter in order to have my recall performed?
No, you can call the authorized Maserati dealership and they will advise you when to make the repair. Alternatively, we (Customer Care) can conference you into your dealership to make the appointment now.
Q17. Is it safe to drive my vehicle?
A: Yes, but we recommend that you take your car to the nearest dealer as soon as possible to have the recall performed.
Q18. When did the factory make the change that is causing the recall?
The ALR manufacturer notified Maserati that the suspect period started December 31, 2020.
Q19. How do I know that my car is affected by this recall?
A dealer can verify via VIN and individual inspection. Customers can also use the VIN recall lookup feature in Maserati’s website under Tools and Services.
https://www.maseratiusa.com/maserati/us/en/shopping-tools/recall-by-vin
Q20. Is NHTSA forcing Maserati to recall these vehicles?
No. We are voluntarily recalling the affected vehicles.
Q21. Who is the supplier?
We don’t discuss supplier relationships in this context.
3 Affected Products
Vehicles
10 Associated Documents
Recall 573 Report – AMENDMENT 1
RCLRPT-21V703-2766.PDF 217.01KB
ISSUED Owner Notification Letter(Part 577)
RCONL-21V703-4477.pdf 505.888KB
Manufacturer Notices(to Dealers,etc) – STOP SALE COMMUNICATION
RCMN-21V703-2515.pdf 152.294KB
Manufacturer Notices(to Dealers,etc) – Maserati Safety Recall Campaign #434 Automatic Locking Retractor (ALR) Function of the seatbelt retractor noncompliant
RCMN-21V703-5004.pdf 653.598KB
Manufacturer Notices(to Dealers,etc) – US Dealer Letter Recall Campaign 434
RCMN-21V703-4293.pdf 139.955KB
Recall Quarterly Report #1, 2021-4
RCLQRT-21V703-8478.PDF 211.148KB
Remedy Instructions and TSB
RCRIT-21V703-0226.pdf 1675.709KB
Recall Acknowledgement
RCAK-21V703-4554.pdf 646.452KB
Noncompliance Notice 573 Report
RCLRPT-21V703-5974.PDF 216.383KB
Recall Quarterly Report #2, 2022-1
RCLQRT-21V703-8518.PDF 211.247KB
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SEOCONTENT-STARTAftersales TSO – Recall Campaign
MAS002782
(MTB 21-08)
From: Aftersales – TSO
To: Maserati Dealer Network Auburn Hills, MI.
September 16, 2021
Recall Campaign # 434 – U.S.
M156, M157 and M161 MY21 – Automatic Locking Retractor (ALR) function Check
NOTE: Before starting this procedure, you MUST read these instructions carefully and completely.
PERFORM THE PROCEDURE OUTLINED IN THIS TECHNICAL BULLETIN ON ALL AFFECTED VEHICLES BEFORE CUSTOMER DELIVERY OR THE NEXT TIME THE CAR IS IN THE SHOP FOR MAINTENANCE OR REPAIRS.
Maserati S.p.A. and Maserati North America, Inc. (MNA), have decided that a defect that relates to motor vehicle safety exists in certain 2021 Model Year Maserati Quattroporte, Ghibli, and Levante vehicles.
Maserati S.p.A. and MNA have determined that the above-described vehicles may contain seatbelt retractors with suspect Automatic Locking Retractor (“ALR”) levers that affect the ALR function of the seatbelt retractor for child restraint seats. The ALR may deactivate earlier than intended and may not tightly secure to the vehicle seat which may result in increased risk of injury in a crash to the occupant of the child restraint seat.
The remedy is to introduce a specific procedure to inspect seatbelt retractors and replace as needed. The remedy will be performed free of charge to the vehicle owner. MNA will pay you for the costs and labor necessary to remedy this recall campaign. The necessary components for this recall are currently available to dealers, and owners will be directed to contact their dealers for repairs
This repair procedure will be performed free of charge to the customer.
MASERATI SAFETY RECALL NOTIFICATION
Description of Vehicle Safety Recall #434
Which Vehicles Are Affected
Please refer to the VIN List in ModisCS+ and attached at the end of this bulletin for the affected vehicles in the U.S., Canada and Puerto Rico.
Vehicle Remedy Information
1. Check that the vehicle is included in this Recall Campaign, and that the repair has not been previously performed.
2. Check all of the passenger seat belts 5 times, following the procedure in ANNEX A.
ANNEX A – ALR CHECK PROCEDURE – Attached
3. If a seatbelt retractor locks without releasing, 5 times in succession, no further action is required.
4. In cases where a seatbelt retractor will NOT lock and releases, a BOL report is mandatory and must be authorized before replacing the part. Please attach a video of the faulty seatbelt retractor to be evaluated.
5. If a seatbelt is being replaced, please refer to the Workshop Manual for the respective belt replacement procedures.
* If needed, a smart video was made to better describe the check procedure. Download the video from
MODIS to use as a reference.
Parts Needed For The Recall
For this Recall Campaign, the Seat Belts are made to order and are VIN specific. Please only order if you currently have a car on your lot. Due to the very low failure percentage, it is absolutely forbidden to order spare parts in advance. Please order the spare part including the information about the VIN only after a BOL authorization has been approved.
The process to request a seatbelt is as follows:
1. Open a PHD using category “Other”
2. In the PHD mention this is for Campaign #434
3. Provide the VIN number or you can list multiple VIN numbers
4. Provide the part number you require
MNA dealer services team will confirm the VIN(s) provided are part of the campaign and enter the order the same day.
Warranty Information:
Entering A Warranty Claim
• Campaign Number ……………………………………………… 434
• Cost Code …………………………………………………………. 24
• Defect Code ……………………………………………………… 063
• Component code…………………………………………7.10.001
• Labor Operation (Check)……………………………….7.10.001.A (0.35h)
• Component Part Number …………………………………… See parts section
If you have any questions, contact your Regional AfterSales Manager or the Technical Support Helpdesk.
Thank You for your continued support and cooperation. Maserati North America Inc.
Aftersales Dept.
© 2021 Maserati North America, Inc.
Aftersales www.maseratiusa.com
All rights reserved. Reproduction or translation in whole or in part is not permitted without authorization from the publisher. Printed in USA
1. If threadlockers have been used, refer to the following table for bolt cleaning.
00.AB.065 – THREADED ELEMENTS CLEANING TABLE
2. Before performing this operation please follow the indicated procedures for interior protection:
00.AA.005 – INTERIOR VEHICLE PROTECTION
Use clean gloves.
3. The seat belt (1) must be in the “unfastened” position as shown.
Front Seatbelt
Rear side seatbelt
Rear Central Seatbelt
4. Fasten the seatbelt over an empty vehicle seat, latch the tongue (1) into the buckle (2).
Front Seatbelt
Rear side seatbelt
Rear Central Seatbelt
5. Extract 300 mm (12 in) lower belt webbing, fold and fix with your hand as shown.
Front Seatbelt
Rear side seatbelt
Rear Central Seatbelt
ANNEX A – ALR CHECK PROCEDURE
6. Pull belt (1) all the way out of the seatbelt retractor to activate ALR.
Be careful to fully extract the belt.
Front Seatbelt
Rear side seatbelt
Rear Central Seatbelt
7. Slowly retract the belt (1) fully back into the seatbelt retractor while the seatbelt remains buckled over an empty seat. You should hear a ratcheting (clicking) sound.
Slowly release the belt to avoid locking
Front Seatbelt
Rear side seatbelt
Rear Central Seatbelt
8. Pull on the belt (1) steady and uniformly and verify that it is locked and cannot be pulled out of the seatbelt retractor.
Front Seatbelt
Rear side seatbelt
Rear Central Seatbelt
9. Is the seatbelt locked so the belt cannot be pulled out of seatbelt retractor?
• YES – OK: ALR / KiSi function works properly – go to the next step
• NO – Not OK: ALR / KiSi does not function properly and must be replaced.
10. Unfasten the seatbelt and repeat Steps 3 to 9, 5 times
If seatbelt retractor locks without releasing, 5 times in succession, no further action is required.
PAY ATTENTION: Once the belt has been extracted, it is mandatory to check the rewinding, without making it slip or rewind violently (too quickly). A violent rewinding (too quickly) can lead to a “back log” condition so that it will no longer be possible to extract the belt. To release the belt if it backlogged, refer to the procedure “Back Log Instruction” in ANNEX B.
Due to the very rare back log condition which is caused by an improper application of the procedure, the time to unblock (untangle) the belt will not be reimbursed.
1. Retractor is locked.
2. Pull out the webbing about 20mm (1 in) with moderate force by hand.
ANNEX B – Back Log Instruction
3. Retract the achieved amount of webbing to allow unlocking of the locking mechanism.
4. The Retractor is unlocked.
Recall 434 US VIN
ZN661ZUA1MX359965
ZN661YUS5MX367084
ZN661XUSXMX369357
ZN661YUA3MX363610
ZN661YUS9MX367086
ZN661XUL0MX369358
ZN661ZUA6MX364417
ZN661YUS0MX367087
ZN661YUS6MX369359
ZN661XUS9MX364442
ZN661ZUA5MX367678
ZN661YUS4MX369361
ZN661XUS0MX364443
ZN661YUS3MX367679
ZN661YUS6MX369362
ZN661XUL1MX364444
ZAM57YSLXM1367698
ZN661YUS8MX369363
ZN661YUS7MX364445
ZN661YUS9MX367699
ZN661XUL6MX369364
ZN661YUS9MX364446
ZAM57YTL8M1368394
ZN661XUAXMX369365
ZN661YUS0MX364447
ZAM57YSA5M1368756
ZN661XUA1MX369366
ZN661YUS2MX364448
ZN661XUA5MX368902
ZN661XUA3MX369367
ZN661YUS0MX364450
ZN661ZUA4MX368904
ZN661XUA5MX369368
ZN661YUS9MX364480
ZAM57YTS0M1369191
ZN661XUA7MX369369
ZN661YUS0MX364481
ZN661XUS9MX369270
ZN661XUA3MX369370
ZN661YUS2MX364482
ZN661YUS3MX369271
ZN661YUS7MX369371
ZN661XUS1MX364483
ZN661XUA3MX369272
ZN661XUA7MX369372
ZN661YUS6MX364484
ZN661YUS7MX369273
ZN661XUA9MX369373
ZAM57YTL9M1365147
ZN661YUL8MX369274
ZN661XUL9MX369374
ZAM57ZSA2M1365626
ZN661XUA9MX369275
ZN661YUA9MX369377
ZAM57YTS9M1365639
ZN661XUA0MX369276
ZN661YUL9MX369378
ZN661YUS6MX365649
ZN661XUL2MX369278
ZN661XUA1MX369383
ZN661YUS2MX365650
ZN661XUL4MX369279
ZN661YUS5MX369384
ZN661XUS1MX365651
ZN661XUL0MX369280
ZN661XUA5MX369385
ZN661XUS3MX365652
ZN661XUA8MX369283
ZN661XUS6MX369386
ZAM57ZSA5M1365653
ZN661XUAXMX369334
ZN661XUA9MX369387
ZN661XUA5MX365823
ZN661YUA4MX369335
ZN661XUL9MX369388
ZN661XUA7MX365824
ZN661XUL1MX369336
ZN661XUA2MX369389
ZN661XUL8MX366062
ZN661YUA8MX369337
ZN661XUS8MX369390
ZN661XUA9MX366084
ZN661XUA7MX369338
ZN661XUL9MX369391
ZN661XUA6MX366091
ZN661YUS7MX369340
ZN661XUS1MX369392
ZN661YUL0MX366093
ZN661XUA7MX369341
ZN661XUS3MX369393
ZN661YUS5MX366128
ZN661XUS8MX369342
ZN661XUA6MX369394
ZN661ZUA4MX366151
ZN661YUS2MX369343
ZN661YUL9MX369395
ZAM57YSS9M1366422
ZN661XUL0MX369344
ZN661XULXMX369397
ZAM57YSS4M1366425
ZN661XUA4MX369345
ZN661ZUA5MX369401
ZAM57YSS8M1366430
ZN661YUS8MX369346
ZN661YUS3MX369402
ZAM57YTS1M1366431
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Q & A
1
Management Summary of Maserati Safety Recall Campaign # 434 Automatic Locking Retractor Function of the seatbelt retractor noncompliant
Date:
Subject:
Models: September 2021 Maserati Safety Recall Campaign #434 – Automatic Locking Retractor (ALR) Function of the seatbelt retractor noncompliant Maserati Quattroporte, Ghibli, and Levante 2021 MY
Countries Involved: US and Canada
Local Authorities: NHTSA / Transport Canada
Defective Part: Automatic Locking Retractors (“ALR”) Lever
Defect: Some 2021 MY Quattroporte, Ghibli, and Levante vehicles may contain seatbelt retractors with suspect ALR levers that affect the ALR function of the seatbelt retractor.
Responsibility: Maserati S.p.A., MNA and Maserati Canada
Repair action: Maserati will provide Dealers with a specific procedure to inspect the affected seat belt assemblies at the specific seating positions and, if required, replace the affected component. Repair Time: Between 0.50 – 6.0 hours depending on how many parts have to be replaced.
Vehicles Involved: 701 U.S. and 107 Canadian vehicles
Production Period: 12/31/2020 through 07/26/2021 for Quattroporte and Ghibli and 9/11/2020 through 07/22/02021 for Levante
Accidents/Injuries: None reported
Customer Contact: Customers will be notified by first class mail.
Q & A
2
Q1. Which models are affected by this recall?
A.Some 2021 Model Year Maserati Quattroporte, Ghibli and Levante.
Q2. Why are other models not affected?
A.Other Model Year 2021 Quattroporte, Ghibli and Levante vehicles were built beforeor after the suspect period or were built with seatbelt retractors that did notcontain suspect ALR lever.
Q3. How many vehicles in North America are affected?
A.There are a total of 701 U.S. vehicles and 107 Canadian vehicles potentiallyaffected.
Q4. What is the specific problem?
A.The ALR may deactivate earlier than intended and a child seat may not tightlysecure to the vehicle seat. The LATCH system for securing the child seat is fullyfunctional and not affected.
B.The ALR is involved for Child seats only. The standard functionality of the beltshas no issue. The belts can be used by adults.
Q5. What can happen?
If the ALR function deactivates early before the webbing is fully retracted, this would prevent a child seat from being from being properly secured and can cause injury in a crash to the occupant of the child restraint seat.
Q6. Can the driver become aware of the problem?
A.The vehicle owner will notice that an audible clicking noise made when the ALRfunction is activated stops well before the seat belt webbing is fully retracted.
Q6a. What should I do if I notice this condition in my vehicle?
A.Bring your vehicle to the nearest authorized Maserati dealership.
The recall will be performed free of charge.
Q7. What corrective measures will be taken?
A.A specific procedure will be provided to the dealer to inspect the seatbeltassemblies and, if required, replace the affected component.
Q8. How did Maserati become aware of the problem?
A.Maserati S.p.A received the official information of this specific issue from thecomponent manufacturer.
Q & A
3
Q9. Is Maserati aware of any accidents or injuries associated with the recall?
A.Maserati is not aware of any accidents or injuries related to this recall.
Q10. Can customers continue to drive their cars?
A.Yes, but we recommend that you take your car to the nearest
dealer as soon as possible to have the recall performed.
Q11. How will customers be informed of the recall?
A.Customers will be notified by first class mail. Customers can also check their VINusing the recall lookup feature in Maserati’s website under Recall by VIN: https://www.maseratiusa.com/maserati/us/en/shopping-tools/recall-by-vin.
Q12. How will the recall be performed?
A.The authorized Maserati dealership will inspect the seatbelt assemblies andreplace the affected component as needed.
Q13. How long will the repair take? A.To inspect and replace the ALR lever, it can take between 0.5 to 6.0 hoursdepending on how many parts have to be replaced. For more than 99% of thechecks no replacement will be necessary.
Your dealer will require your vehicle for proper check-in, preparation, and check outduring your visit, which may require additional time.
Q14. How many vehicles have experienced this problem?
A.To date, no issues have been reported in North America.
Q15. When will I receive my owner notification letter?
A.Within 60 Days. If a customer provides a VIN to MNA Customer
Service, the need for a recall can be confirmed. Customers can also
use the VIN recall lookup feature in Maserati’s website under Tools
and Services: https://www.maseratiusa.com/maserati/us/en/shopping- tools/recall-by-vin.
Q16. Do I have to wait for my recall letter in order to have my recall performed?
A.No, you can call the authorized Maserati dealership and they will advise you whento make the repair. Alternatively, we (Customer Care) can conference you intoyour dealership to make the appointment now.
Q & A
4
Q17. Is it safe to drive my vehicle?
A: Yes, but we recommend that you take your car to the nearest dealer as soon as possible to have the recall performed.
Q18. When did the factory make the change that is causing the recall?
A. The ALR manufacturer notified Maserati that the suspect period started December 31, 2020.
Q19. How do I know that my car is affected by this recall?
A. A dealer can verify via VIN and individual inspection. Customers can
also use the VIN recall lookup feature in Maserati’s website under
Tools and Services.
https://www.maseratiusa.com/maserati/us/en/shopping-tools/recall-by-vin
Q20. Is NHTSA forcing Maserati to recall these vehicles?
A. No. We are voluntarily recalling the affected vehicles.
Q21. Who is the supplier?
A. We don’t discuss supplier relationships in this context.
**************************************************************************************************************
Maserati North America, Inc.
One Chrysler Drive
Auburn Hills, MI 48326 1
A Stellantis Company_______________________________________________________________________________________
October 15, 2021 NHTSA Recall #: 21V703
Maserati Campaign #: 434
<<First>> <<Last>>
<<ADD1>>
<<ADD2>>
<<CITY>>, <<ST>> <<ZIP>>
This Notice Applies To Your Vehicle, Vehicle Identification Number: Dear Maserati Customer:
This notification is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act.
Maserati S.p.A. and Maserati North America, Inc. (MNA), have decided that your vehicle fails to conform to Federal Motor Vehicle Safety Standard (“FMVSS”) 49 CFR 571.208 S7.1.1.5 “Occupant crash protection” which requires “Each designated seating position [ … ] shall have a seat belt assembly whose lap belt portion is lockable so that the seat belt assembly can be used to tightly secure a child restraint system.” Vehicles built with suspect seat belt retractors may not meet this requirement.
Maserati S.p.A. and MNA have determined that the above-described vehicles were manufactured with Automatic Locking Retractor “ALR” levers that may deactivate earlier than intended not allowing a child seat to tightly secure to the vehicle seat, which may increase the risk of injury in a crash to the occupant of the child restraint seat.
Your Maserati Dealer will inspect and, if needed, replace the ALR lever, free of charge. Since your vehicle is among those that may be affected by the above condition, we ask you to contact any Authorized Maserati Dealer in order to arrange for this recall action to be performed to your vehicle. The repair will take approximately 0.5 to 6.0 hours to complete depending on how many parts need to be replaced.
Your Authorized Maserati Dealers have the necessary instructions and components to remedy your vehicle.
If you have already paid to have the repair completed, please contact our Customer
IMPORTANT SAFETY RECALL
Maserati North America, Inc.
One Chrysler Drive
Auburn Hills, MI 48326 2
A Stellantis Company_______________________________________________________________________________________
Care team at (877) 696-2737 or email @ [email protected] to submit your reimbursement request. Once the required documents are verified, reimbursement will be sent to you within 60 days.
If the dealer fails or is unable to make the necessary repairs free of charge within a reasonable time, or if you have any problem obtaining the needed repair, you should inform the national headquarters of Maserati North America, Inc., at:
Maserati North America
1 Chrysler Drive
Auburn Hills, MI 48326
(877) 696-2737 (Customer Care)
If you believe that Maserati has failed to remedy the defect described in this letter free of charge to you and within a reasonable time, you may submit a complaint to the Administrator, National Highway Traffic Safety Administration U.S. Department of Transportation, 1200 New Jersey Avenue, S.E., Washington DC 20590; or call the toll- free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153), or go to https://www.safercar.gov.
Federal regulation requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten working days. If you no longer own this vehicle or your address has changed, please complete the enclosed prepaid yellow card and return it to Maserati North America, Inc.
We apologize for any inconvenience this may cause you. Sincerely,
Maserati North America, Inc. Technical Safety and Regulatory Compliance
**************************************************************************************************************
IMPORTANT SAFETY RECALL INFORMATION
September 16, 2021 NHTSA Recall#: 21V703
Maserati Recall # 434
Dear Maserati Dealer:
This notification is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act.
Maserati S.p.A. and Maserati North America, Inc. (MNA), have decided that a defect that relates to motor vehicle safety exists in certain 2021 Model Year Maserati Quattroporte, Ghibli, and Levante vehicles.
Maserati S.p.A. and MNA have determined that the above-described vehicles may contain seatbelt retractors with suspect Automatic Locking Retractor (“ALR”) levers that affect the ALR function of the seatbelt retractor for child restraint seats. The ALR may deactivate earlier than intended and may not tightly secure to the vehicle seat which may result in increased risk of injury in a crash to the occupant of the child restraint seat.
The remedy is to introduce a specific procedure to inspect seatbelt retractors and replace as needed. The remedy will be performed free of charge to the vehicle owner. MNA will pay you for the costs and labor necessary to remedy this recall campaign. The necessary components for this recall are currently available to dealers, and owners will be directed to contact their dealers for repairs.
Maserati dealers must ensure recalls are completed after having been notified by MNA that a safety-related defect or noncompliance exists in any motor vehicle or item of replacement equipment in the dealer’s possession at the time of notification. In MNA’s case, this notification would typically be made by the issuance of a recall notification in the form of a Technical Bulletin.
Under the National Traffic and Motor Vehicle Safety Act of 1966, as amended, if a recall campaign is announced by MNA, dealers must ensure that all recalls on new vehicles and new items of replacement equipment are completed BEFORE delivery to the consumer.
This means that dealers must not illegally sell, lease, or deliver new motor vehicles or new items of replacement equipment to consumers with an open recall.
Under the terms of the Certified Pre-Owned (“CPO”) program, CPO vehicles with an open recall may not be sold or delivered to the consumer.
IMPORTANT SAFETY RECALL INFORMATION
Finally, MNA dealers should not sell or use parts that have been recalled by MNA. Please follow the specific instructions provided by MNA about the return or disposition of the parts.
If you have any of the affected vehicles in your stock, you must not sell them until you have performed the necessary recall repairs on the vehicle. If you have sold any of the vehicles with VINs indicated in the enclosed instructions and have not yet sent in the new owner information to MNA, please do so at once so that MNA may notify these owners.
Thank you for your cooperation.
Sincerely,
Maserati Technical Safety and Regulatory Compliance
**************************************************************************************************************
SAFETY RECALL NOTICE
STOP SALE COMMUNICATION
Date: September 16, 2021
To: All U.S. Maserati Dealers
Subject: Safety Recall 434 – MY 2021 Maserati Quattroporte, Ghibli and Levante vehicles.
Effective immediately, the vehicles listed in the attachment must not be delivered to customers. The subject vehicles are included in a voluntary safety recall related to vehicles may contain seatbelt retractors with suspect Automatic Locking Retractor (“ALR”) levers that affect the ALR function of the seatbelt retractor for child restraint seats. The ALR may deactivate earlier than intended and may not tightly secure to the vehicle seat which may result in increased risk of injury in a crash to the occupant of the child restraint seat.
Vehicles in the recall will require a specific procedure to inspect seatbelt retractors and replace if needed. Maserati intends to notify owners on or before 10/23/2021 to schedule appointments to have their vehicles fixed.
The remedy for this condition is currently available. Dealers will be notified of the launch of this safety recall by way of established communication methods. This recall is estimated to launch in October 2021.
Please be reminded that it is a violation of Federal law for you to deliver a new motor vehicle covered by this notification under a sale or lease until the defect is remedied. Violation of this requirement could result in a civil penalty of up to $21,000 per vehicle. You must correct all vehicles in your new vehicle inventory before delivery.
Thank you very much for your support.
Maserati North America Inc.
Technical Operations Team
VIN
Model
ID Dealer
Status
ZAM56YPL5M1376613
M156-Quattroporte
006095
92
ZAM56YPS2M1377287
M156-Quattroporte
006374
92
ZAM56ZPA6M1369819
M156-Quattroporte
009500
92
ZN661ZUA7MX369416
M161-Levante
006307
93
ZN661YUS9MX370831
M161-Levante
006068
93
ZAM56YPA3M1376611
M156-Quattroporte
006118
93
ZAM56YPA5M1373127
M156-Quattroporte
006064
93
ZN661YUS9MX364446
M161-Levante
006059
93
ZAM56YPL1M1377404
M156-Quattroporte
006045
93
ZAM56YPL3M1376612
M156-Quattroporte
006347
93
ZN661YUS7MX364445
M161-Levante
006059
93
ZAM56YPL8M1376606
M156-Quattroporte
006860
93
ZAM56YPLXM1377403
M156-Quattroporte
006045
93
ZN661YUS3MX367066
M161-Levante
006021
93
ZAM56YRA0M1377339
M156-Quattroporte
006480
93
ZAM56YRA1M1376152
M156-Quattroporte
006061
93
ZN661YUS2MX364448
M161-Levante
006068
93
ZN661YUS1MX366434
M161-Levante
006072
93
ZAM56YRA4M1376159
M156-Quattroporte
006358
93
ZAM56YRA5M1377451
M156-Quattroporte
006086
93
ZAM56YRA6M1376146
M156-Quattroporte
006388
93
ZAM56YRA6M1376616
M156-Quattroporte
006027
93
ZAM56YRA9M1375332
M156-Quattroporte
006064
93
ZAM56YRA9M1377338
M156-Quattroporte
006168
93
ZAM56YRAXM1375338
M156-Quattroporte
006358
93
ZN661YUA9MX370898
M161-Levante
006068
93
ZN661YUA8MX370830
M161-Levante
006068
93
ZN661YUA6MX370826
M161-Levante
006064
93
ZN661YUA5MX370896
M161-Levante
006127
93
ZAM56YRL1M1376167
M156-Quattroporte
006502
93
ZAM56YRL4M1377409
M156-Quattroporte
006068
93
ZAM56YRL8M1371497
M156-Quattroporte
006359
93
ZN661XUS8MX372046
M161-Levante
006388
93
ZAM56YRS2M1377433
M156-Quattroporte
006351
93
ZAM56YRS4M1376168
M156-Quattroporte
006827
93
ZAM56YRS5M1375286
M156-Quattroporte
006061
93
ZN661XUS3MX372035
M161-Levante
006827
93
ZN661XUS0MX366435
M161-Levante
006021
93
ZAM56ZPA4M1371486
M156-Quattroporte
006493
93
ZAM56ZPA4M1376610
M156-Quattroporte
006105
93
ZAM56ZPA4M1377420
M156-Quattroporte
006064
93
ZAM56ZPA6M1377421
M156-Quattroporte
006064
93
ZAM56ZPAXM1369824
M156-Quattroporte
006512
93
ZN661XUL1MX372737
M161-Levante
006019
93
ZN661XUAXMX372301
M161-Levante
006235
93
ZN661XUAXMX370919
M161-Levante
006295
93
ZN661XUA9MX372306
M161-Levante
006298
93
ZN661XUA9MX370832
M161-Levante
006068
93
ZN661XUA9MX366084
M161-Levante
006307
93
ZN661XUA8MX370921
M161-Levante
006388
93
ZN661XUA8MX370899
M161-Levante
006307
93
ZN661XUA8MX370742
M161-Levante
006133
93
ZAM57YSS4M1366425
M157-Ghibli
006072
93
ZAM57YTA0M1371255
M157-Ghibli
006388
93
ZN661XUA7MX370747
M161-Levante
006358
93
ZN661XUA6MX372246
M161-Levante
006388
93
ZN661XUA5MX370925
M161-Levante
006133
93
ZAM57YTA6M1371258
M157-Ghibli
006298
93
ZN661XUA5MX365823
M161-Levante
006358
93
ZAM57YTA7M1375285
M157-Ghibli
006068
93
ZAM57YTA8M1371987
M157-Ghibli
006359
93
ZAM57YTA9M1369956
M157-Ghibli
006358
93
ZN661XUA3MX372110
M161-Levante
006307
93
ZN661XUA3MX369420
M161-Levante
006061
93
ZN661XUA3MX369417
M161-Levante
006307
93
ZN661XUA3MX369370
M161-Levante
006061
93
ZN661XUA2MX372048
M161-Levante
006388
93
ZN661XUA1MX372204
M161-Levante
006358
93
ZAM57ZSA8M1369924
M157-Ghibli
006295
93
ZAM57ZSA1M1369926
M157-Ghibli
006501
93
ZN661ZUA7MX370081
M161-Levante
006501
94
ZN661ZUA7MX370078
M161-Levante
006102
94
ZN661ZUA6MX364417
M161-Levante
006493
94
ZN661ZUA5MX369401
M161-Levante
006512
94
ZN661ZUA4MX370085
M161-Levante
006493
94
ZN661ZUA3MX370028
M161-Levante
006480
94
ZN661ZUA1MX370027
M161-Levante
006064
94
ZN661ZUA0MX370083
M161-Levante
006128
94
ZN661YUS9MX367699
M161-Levante
006347
94
ZN661YUS9MX364480
M161-Levante
006501
94
ZAM56YPA7M1376160
M156-Quattroporte
006379
94
ZAM56YPL1M1375295
M156-Quattroporte
006360
94
ZN661YUS8MX369363
M161-Levante
006275
94
ZN661YUS7MX369340
M161-Levante
006280
94
ZAM56YPL4M1376165
M156-Quattroporte
006545
94
ZN661YUS6MX369362
M161-Levante
006275
94
ZAM56YPL9M1376162
M156-Quattroporte
006385
94
ZN661YUS6MX365649
M161-Levante
006172
94
ZN661YUS5MX367084
M161-Levante
006275
94
ZAM56YPS3M1376164
M156-Quattroporte
006095
94
ZN661YUS4MX369361
M161-Levante
006275
94
ZAM56YPS5M1377445
M156-Quattroporte
006338
94
ZAM56YPS7M1375339
M156-Quattroporte
006540
94
ZN661YUS2MX370833
M161-Levante
006183
94
ZAM56YPS8M1376158
M156-Quattroporte
006248
94
ZAM56YPS8M1376161
M156-Quattroporte
006385
94
ZN661YUS2MX365650
M161-Levante
006172
94
ZAM56YRA0M1375302
M156-Quattroporte
006493
94
ZAM56YRA0M1376143
M156-Quattroporte
006338
94
ZAM56YRA2M1376144
M156-Quattroporte
006825
94
ZAM56YRA3M1376136
M156-Quattroporte
006275
94
ZAM56YRA3M1377349
M156-Quattroporte
006018
94
ZN661YUS0MX367087
M161-Levante
006125
94
ZAM56YRA7M1376155
M156-Quattroporte
006353
94
ZAM56YRA7M1376169
M156-Quattroporte
006540
94
ZAM56YRA7M1376608
M156-Quattroporte
006029
94
ZAM56YRA8M1375337
M156-Quattroporte
006501
94
ZAM56YRA9M1375265
M156-Quattroporte
006280
94
ZAM56YRAXM1376148
M156-Quattroporte
006512
94
ZN661YUS0MX364481
M161-Levante
006282
94
ZN661YULXMX372502
M161-Levante
006095
94
ZN661YUL9MX370918
M161-Levante
006045
94
ZN661YUL9MX370854
M161-Levante
006480
94
ZN661YUL9MX369395
M161-Levante
006097
94
ZN661YUAXMX370814
M161-Levante
006014
94
ZN661YUA9MX372151
M161-Levante
006512
94
ZN661YUA9MX369458
M161-Levante
006082
94
ZN661YUA6MX370812
M161-Levante
006014
94
ZN661YUA5MX373362
M161-Levante
006125
94
ZN661YUA5MX369439
M161-Levante
006385
94
ZAM56YRL0M1375365
M156-Quattroporte
006275
94
ZN661YUA2MX372105
M161-Levante
006014
94
ZN661YUA2MX370838
M161-Levante
006188
94
ZN661YUA1MX370894
M161-Levante
006099
94
ZAM56YRL4M1375336
M156-Quattroporte
006095
94
ZAM56YRL4M1375367
M156-Quattroporte
006280
94
ZN661XUSXMX370802
M161-Levante
006465
94
ZN661XUS9MX372492
M161-Levante
006045
94
ZN661XUS9MX372122
M161-Levante
006501
94
ZAM56YRLXM1371484
M156-Quattroporte
006280
94
ZN661XUS9MX369415
M161-Levante
006280
94
ZAM56YRLXM1375387
M156-Quattroporte
006128
94
ZN661XUS8MX370846
M161-Levante
006285
94
ZN661XUS8MX369342
M161-Levante
006001
94
ZN661XUS7MX373351
M161-Levante
006018
94
ZN661XUS7MX372085
M161-Levante
006850
94
ZAM56YRS1M1376614
M156-Quattroporte
006066
94
ZN661XUS7MX369459
M161-Levante
006084
94
ZN661XUS5MX372084
M161-Levante
006850
94
ZAM56YRS4M1376607
M156-Quattroporte
006102
94
ZAM56YRS7M1377444
M156-Quattroporte
006338
94
ZN661XUS3MX365652
M161-Levante
006282
94
ZAM56YRSXM1375364
M156-Quattroporte
006275
94
ZN661XUS0MX364443
M161-Levante
006033
94
ZN661XULXMX369397
M161-Levante
006097
94
ZAM56ZPA3M1376615
M156-Quattroporte
006075
94
ZAM56ZPA6M1377354
M156-Quattroporte
006066
94
ZAM56ZPA8M1376156
M156-Quattroporte
006068
94
ZAM56ZPAXM1376157
M156-Quattroporte
006072
94
ZN661XUL9MX369374
M161-Levante
006073
94
ZN661XUL8MX369348
M161-Levante
006105
94
ZN661XUL7MX370801
M161-Levante
006353
94
ZN661XUL6MX369364
M161-Levante
006275
94
ZAM57XSA1M1371986
M157-Ghibli
006351
94
ZAM57XSA1M1374581
M157-Ghibli
006860
94
ZAM57XSA2M1375271
M157-Ghibli
006502
94
ZN661XUL4MX370819
M161-Levante
006086
94
ZAM57XSA3M1371682
M157-Ghibli
006066
94
ZN661XUL2MX370818
M161-Levante
006086
94
ZAM57XSA3M1371990
M157-Ghibli
006501
94
ZAM57XSA3M1373142
M157-Ghibli
006171
94
ZN661XUL2MX370804
M161-Levante
006465
94
ZAM57XSA5M1371683
M157-Ghibli
006125
94
ZAM57XSA5M1371702
M157-Ghibli
006860
94
ZAM57XSA5M1371988
M157-Ghibli
006493
94
ZN661XUL0MX370803
M161-Levante
006465
94
ZN661XUL0MX369358
M161-Levante
006188
94
ZAM57XSA9M1371699
M157-Ghibli
006011
94
ZN661XUAXMX369477
M161-Levante
006540
94
ZAM57XSS7M1371984
M157-Ghibli
006351
94
ZAM57XSS8M1371704
M157-Ghibli
006095
94
ZN661XUAXMX369351
M161-Levante
006066
94
ZAM57YSA5M1371267
M157-Ghibli
006033
94
ZN661XUA9MX370782
M161-Levante
006850
94
ZN661XUA9MX369468
M161-Levante
006282
94
ZAM57YSA7M1371710
M157-Ghibli
006501
94
ZAM57YSA9M1371711
M157-Ghibli
006501
94
ZN661XUA8MX372104
M161-Levante
006059
94
ZAM57YSL2M1375360
M157-Ghibli
006045
94
ZAM57YSL8M1371703
M157-Ghibli
006095
94
ZAM57YSLXM1367698
M157-Ghibli
006125
94
ZN661XUA8MX369350
M161-Levante
006066
94
ZAM57YSS6M1371982
M157-Ghibli
006351
94
ZAM57YSS8M1366430
M157-Ghibli
006163
94
ZAM57YSS8M1371983
M157-Ghibli
006351
94
ZAM57YSS9M1366422
M157-Ghibli
006360
94
ZN661XUA8MX369347
M161-Levante
006077
94
ZAM57YTA0M1371692
M157-Ghibli
006168
94
ZN661XUA7MX369422
M161-Levante
006155
94
ZN661XUA7MX369372
M161-Levante
006102
94
ZAM57YTA2M1369958
M157-Ghibli
006280
94
ZAM57YTA2M1371693
M157-Ghibli
006168
94
ZAM57YTA3M1371248
M157-Ghibli
006077
94
ZAM57YTA3M1371251
M157-Ghibli
006118
94
ZN661XUA6MX369394
M161-Levante
006033
94
ZN661XUA5MX372285
M161-Levante
006168
94
ZAM57YTA3M1375381
M157-Ghibli
006465
94
ZN661XUA5MX370844
M161-Levante
006066
94
ZAM57YTA4M1375289
M157-Ghibli
006183
94
ZN661XUA5MX370794
M161-Levante
006850
94
ZN661XUA5MX369452
M161-Levante
006050
94
ZAM57YTA6M1371700
M157-Ghibli
006033
94
ZAM57YTA7M1371253
M157-Ghibli
006275
94
ZAM57YTA7M1371687
M157-Ghibli
006168
94
ZN661XUA4MX372181
M161-Levante
006082
94
ZAM57YTA7M1375383
M157-Ghibli
006385
94
ZAM57YTA8M1371715
M157-Ghibli
006018
94
ZN661XUA4MX372178
M161-Levante
006082
94
ZN661XUA4MX370852
M161-Levante
006470
94
ZN661XUA4MX369412
M161-Levante
006512
94
ZN661XUA4MX369345
M161-Levante
006019
94
ZAM57YTL0M1375288
M157-Ghibli
006105
94
ZAM57YTL1M1371265
M157-Ghibli
006480
94
ZN661XUA3MX372107
M161-Levante
006105
94
ZN661XUA3MX370924
M161-Levante
006282
94
ZAM57YTL2M1371713
M157-Ghibli
006501
94
ZN661XUA3MX370843
M161-Levante
006066
94
ZN661XUA3MX370793
M161-Levante
006850
94
ZN661XUA3MX370731
M161-Levante
006013
94
ZN661XUA2MX372308
M161-Levante
006338
94
ZAM57YTL6M1375389
M157-Ghibli
006275
94
ZN661XUA2MX369473
M161-Levante
006540
94
ZN661XUA2MX369456
M161-Levante
006076
94
ZN661XUA1MX372302
M161-Levante
006275
94
ZN661XUA1MX372283
M161-Levante
006168
94
ZAM57YTL9M1365147
M157-Ghibli
006391
94
ZAM57YTS0M1369191
M157-Ghibli
006003
94
ZAM57YTS0M1371264
M157-Ghibli
006465
94
ZN661XUA1MX372039
M161-Levante
006338
94
ZAM57YTS1M1367076
M157-Ghibli
006029
94
ZN661XUA1MX370842
M161-Levante
006066
94
ZN661XUA1MX369383
M161-Levante
006185
94
ZN661XUA1MX369366
M161-Levante
006155
94
ZAM57YTS4M1375270
M157-Ghibli
006351
94
ZN661XUA1MX369352
M161-Levante
006066
94
ZAM57YTS5M1371714
M157-Ghibli
006073
94
ZN661XUA1MX369349
M161-Levante
006105
94
ZN661XUA0MX372131
M161-Levante
006029
94
ZN661XUA0MX370783
M161-Levante
006850
94
ZAM57YTS9M1365639
M157-Ghibli
006013
94
ZN661XUA0MX369455
M161-Levante
006065
94
ZAM57YTS9M1371991
M157-Ghibli
006501
94
ZAM57ZSA6M1369923
M157-Ghibli
006064
94
ZAM57ZSA5M1365653
M157-Ghibli
006500
94
ZAM57ZSA2M1365626
M157-Ghibli
006064
94
ZN661XUA5MX367510
M161-Levante
070240
93
ZAM56YPS8M1375690
M156-Quattroporte
070240
93
SEOCONTENT-END
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