Recall 616 Windshield Frame May Detach in a Crash – 2023 Maserati MC20 Cielo

SEOCONTENT-START

CIELO RECALL—OUTBOUND CONVERSATION
Summary of recall:
If you haven’t already, you will be receiving a notice about a recall on your vehicle. During a plant quality gate inspection, Maserati discovered that the windshield frame may have ineffective adhesion between the carbon body panel and the metal components within the frame. In certain vehicle crashes, this could result in the windshield frame detaching either partially or fully from the vehicle, which can increase the risk of injury to occupants. We are not aware of any injuries or accidents related to this recall but want to have your vehicle repaired as quickly as possible.
Description of the repair:
• The repair will involve reinstalling a new windshield with a different adhesive applied between the carbon body panel and the metal components within the frame.
• Although our dealers will be involved in the repair process and logistics, we want only the most skilled technical specialists performing the work, so we have decided to bring a small team of technicians from Modena Italy to the US to repair your Cielo. We made this decision to provide assurance to you that the only people working on your vehicle have been personally involved since the inception of the Cielo, and are intimate with the design, engineering, and production of this unique vehicle. They are the best.
• We are going to perform the work at .
• Because of this, there are some logistics that need to be managed, so we will need your vehicle for approximately 10-15 days. This allows time for transporting your vehicle to the service location, time to complete the repair, and finally time to transport back to .
Transportation of your vehicle
• We ask that you bring your vehicle to on . will be arranging transportation for you back to your home and will coordinate the reunite once your vehicle is repaired.
• We have certified a trucking company to transport your vehicle to . They are specifically trained to provide the proper transportation care for Cielos.
• If you would like alternative transportation for the duration of the repair, we’re happy to coordinate that for you.
Contacts during the process:
• Do you want to remain involved throughout the process or who would you like us to provide updates to?
CIELO RECALL—OUTBOUND CONVERSATION
• Will someone other than yourself be retrieving your vehicle from the dealership following repair?

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PER SO NAL S ER V I CE LA B
MASTERS OF CARE
Customer Legal Recall
From: Aftersales – TSO
To: Maserati Dealer Network
Auburn Hills, Ml.
May9 2023
MAS003536
(CLR 23-01)
__ customer Legal Recall# 616- U.S.
MY23 MC20 Cielo – Windshield Frame Rework
NOTE: Before starting this procedure, you MUST read these instructions carefully
and completely.
MASERATI SAFETY RECALL NOTIFICATION
PERFORM THE PROCEDURE OUTLINED IN THIS TECHNICAL BULLETIN ON ALL AFFECTED
VEHICLES BEFORE CUSTOMER DELIVERY OR THE NEXT TIME THE CAR IS IN THE SHOP FOR
MAINTENANCE OR REPAIRS.
Maserati S.p.A. and Maserati North America, Inc. (MNA), have decided that a
noncompliance to Federal Motor Vehicle Safety Standard (“FMVSS”) 49 CFR 571.208
sections S14.5.1 and S14.5.2, require manufacturers to meet rigid barrier test
requirements for occupant crash protection. 2023 Model Year Maserati MC20 Cielo
vehicles in this recall may have ineffective adhesion between the windshield frame and
body panel that may not meet the testing requirements.
D . f f V h. I S f t R II #616
Maserati S.p.A. and MNA have determined that the above-described vehicles were
potentially manufactured with a windshield frame that may have ineffective adhesion
between the carbon body panel and metal components within the frame during the
assembly process. In certain vehicle crashes, the windshield frame may fully or partially
detach from the vehicle and can increase the risk of occupant injury without prior warning.
This repair procedure will be performed free of charge to the vehicle owner.
© 2023 Maserati Americas
Aftersales
www.maseratiusa.com
MAS003536
All rights reserved. Reproduction or translation in
whole or in part is not permitted without
authorization from the publisher. Printed in USA
Which Vehicles Are Affected
Check ModisCS+ to see if the vehicle is involved in this action and if it has not been
previously performed.
Overview
As part of the repair process, a new windshield glass will be installed. This is to avoid
potential adhesive residues that, even if removed, could create breakage or damage
to the windshield.
WARNING: Do not operate the vehicle within 24 hours of windshield installation. It takes at least
24 hours for urethane adhesive to cure. If it is not cured, the windshield may not
perform properly if the vehicle is in an accident.
CAUTION: To help prevent water leaks, partially roll down the left and right door glass before
installing the windshield. This avoids pressurizing the passenger compartment if a
door is slammed before the urethane is cured.
CAUTION: Protect all painted and trimmed surfaces from coming in contact with urethane or
primers.
NOTE: For some vehicles, Rapid Update 615 must also be performed to correct a
water leak from the windshield area. Please check ModisCS+ to see if VIN applies.
Operational procedure for preparation
To be carried out by workshop personnel in advance of the date scheduled for the
special rework.
1. Prepare the vehicle for processing by applying all exterior and interior body
covers/protections to avoid damage to both exterior and interior of the vehicle.
2. Remove the driver’s side wiper arm ► Refer to the workshop manual Section:
• 08.00.004 – DRIVER SIDE WIPER ARM – Removal/reassembly or replacement
3. Remove the side covers of the luggage compartment ► Refer to the workshop
manual Section:
• 09.61.103-LUGGAGE COMPARTMENT RIGHT SIDE COVERRemoving/
reassembling or replacing.
© 2023 Maserati Americas
Aftersales
www .maseratiusa.com
MAS003536
All rights reserved. Reproduction or translation in
whole or in part is not permitted without
authorization from the publisher. Printed in USA
2
• 09.61.104-LUGGAGE COMPARTMENT LEFT SIDE COVER·
Removal/reassembly or replacement
4. Partially remove the indicated gasket (luggage compartment weatherstrip).
5. Remove the plate under the windshield ► Refer to the workshop manual Section:
• 09.15.012 -WINDSCREEN PLATE – Removal/refitting or replacement
© 2023 Maserati Americas
Aftersales
www .maseratiusa.com
MAS003536
All rights reserved. Reproduction or translation in
whole or in part is not permitted without
authorization from the publisher. Printed in USA
3
6. Carefully remove the entire windshield from the vehicle ► Refer to the workshop
manual Section:
• 09.34.001 – COMPLETE WINDSCREEN – Removal/refitting or replacement
7. Once the windshield is completely removed the vehicle will be ready for a special
rework to be completed by specialized personnel. It is recommended, once again,
to apply the protection to the vehicle, as shown in the figure below.
8. Once the special rework has been completed by the specialized personnel.
Install a new windshield glass and re-install all removed components.
9. Allow the Adhesive to cure for at least 24 hrs. Then, perform a water leak test as
indicated in the workshop manual. (If also performing Rapid Update 615, then wait
until after 615 is complete to perform the water leak test)
© 2023 Maserati Americas
Aftersales
www .maseratiusa.com
MAS003536
All rights reserved. Reproduction or translation in
whole or in part is not permitted without
authorization from the publisher. Printed in USA
4
Parts Needed For The Recall
Spare parts Part number QTY
Rain sensor 675001221 1
Windshield glass 670293196 1
Warranty Information
Description Code
CLR Number 616
Warranty code 24
Error code 063
Part Code 09.34.001
Operation Code
■ Windscreen removal + logistic support 09.34.001.A {3,40 h)
If you have any questions, contact your Regional AfterSales Manager (RAM) or the
Technical Support Helpdesk.(Maseratitechsupport@maserati.com)
Thank You for your continued support cooperation.
Maserati North America Inc.
Aftersales Dept.
© 2023 Maserati Americas
Aftersales
www .maseratiusa.com
MAS003536
All rights reserved. Reproduction or translation in
whole or in part is not permitted without
authorization from the publisher. Printed in USA
5
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PERSON A L SERVICE LA B
MASTERS OF CARE
IMPORTANT SAFETY RECALL INFORMATION
April 27, 2023
Dear Maserati Dealer:
NHTSA Recall#: 23V242
Maserati Campaign#: 616
This notification is sent to you in accordance with the requirements of the
National Traffic and Motor Vehicle Safety Act.
Maserati S.p.A. and Maserati North America, Inc. (MNA), have decided that a
noncompliance exists to Federal Motor Vehicle Safety Standard (“FMVSS”) 49 CFR
571.208 sections S14.5.1 and S14.5.2, which require manufacturers to meet rigid
barrier test requirements for occupant crash protection. 2023 Model Year
Maserati MC20 Cielo vehicles in this recall may have ineffective adhesion
between the windshield frame and body panel that may not meet the testing
requirements.
Maserati S.p.A. and MNA have determined that the above-described vehicles were
potentially manufactured with a windshield frame that may have ineffective adhesion
between the carbon body panel and metal components within the frame during the
assembly process. In certain vehicle crashes, the windshield frame may fully or
partially detach from the vehicle and can increase the risk of occupant injury without
prior warning.
The remedy is for the dealer to remove the windshield followed by the
reattachment of the windshield frame by a Specialist from Italy before the
replacement of the windshield by the Dealer. The vehicle may need to be
transported by MNA to an offsite location for the installation of the frame then
returned to the dealer for final assembly. The remedy will be performed free of
charge to the vehicle owner. We will, of course, reimburse you for the labor
necessary to carry out this recall campaign. The necessary components for
this recall are currently available to dealers, and owners will be directed to call
their dealers for repairs.
Maserati dealers must ensure safety recalls are completed after having been
notified b MNA that a safe -related defect or noncom liance exists in an
mo or ve 1c e or I em o rep acement egu1pmen m e ea er s possession at e
time of notification. In MNA’s case, this notification would typically be made by
the issuance of a safety recall notification in the form of a Technical Bulletin.
Under the National Traffic and Motor Vehicle Safety Act of 1966, as amended,
if a safety recall campaign is announced by MNA, dealers must ensure that
all recalls on new vehicles and new items of replacement equipment are1
completed BEFORE delivery to the consumer.
© 2023 Maserati Americas
Aftersales
www .maseratiusa.com
MAS003536
All rights reserved. Reproduction or translation in
whole or in part is not permitted without
authorization from the publisher. Printed in USA
6
~
PERSONAL SERVICE LA B
MASTERS OF CARE
IMPORTANT SAFETY RECALL INFORMATION
This means that dealers may not legally deliver new motor vehicles or new items
of replacement equipment to consumers with an open safety recall.
The Safety Act also prohibits dealers from selling or leasing the motor vehicle or item of
replacement equipment, unless and until the open safety recall has been completed
BEFORE delivery.
Under the terms of the Certified Pre-Owned (“CPO”) program, CPO vehicles with an
open safety recall may not be sold or delivered to the consumer.
Finally, MNA dealers should not sell or use parts that have been recalled by MNA.
Please follow the specific instructions provided by MNA on the return or
disposition of the parts.
Obviously, if you have any of the affected vehicles in your stock, you must not
sell them until you have performed the necessary repairs on the vehicle. If you
have already sold any of the vehicles with the indicated VIN in the enclosed instructions
and have not yet sent in the new owner information to MNA, please do so at once so
we may notify these owners.
Thank you for your cooperation.
Sincerely,
Maserati Vehicle Safety and Regulatory Compliance
© 2023 Maserati Americas
Aftersales
www .maseratiusa.com
MAS003536
All rights reserved. Reproduction or translation in
whole or in part is not permitted without
authorization from the publisher. Printed in USA
7
,1,
.. ~ ..
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PERSON A L SERVICE LA B
MASTERS OF CARE
SAFETY RECALL NOTICE
STOP SALE COMMUNICATION
Date: ARril 12, 2023
To: All U.S. Maserati Dealers
Subject: Safety Recall 616 – MY 2023 Maserati MC20 Cielo vehicles.
Effective immediately, the vehicles listed on MODIS for this campaign recall must
not be delivered to customers. The subject vehicles are included in a voluntary
safety recall related the windshield frame that may have ineffective adhesion
between carbon body panel and metal components within the frame during
assembly process. In certain vehicle crashes, the windshield frame that fully or
partially detaches from the vehicle can increase the risk of occupant injury.
For vehicles in this recall is to remove and properly reattach the windshield frame
and replace the windshield.
The remedy for this condition requires special equipment and training to conduct
the work and will be available soon. Dealers will be notified of the launch of this
safety recall by way of established communication methods. This recall is
estimated to launch on or before May 22, 2023.
Please be reminded that it is a violation of Federal law for you to
deliver a new motor vehicle covered by this notification under a sale
or lease until the defect is remedied. Violation of this requirement by
could result in a civil penalty of up to $23,615 per vehicle. You must
correct all vehicles in your new vehicle inventory before delivery.
Thank you very much for your support.
Maserati North America Inc.
Technical Operations Team
© 2023 Maserati Americas
Aftersales
www .maseratiusa.com
MAS003536
All rights reserved. Reproduction or translation in
whole or in part is not permitted without
authorization from the publisher. Printed in USA
8

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1
May XX, 2023 NHTSA Recall#: 23V-242 Maserati Campaign #: 616
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This Notice Applies To Your Vehicle, Vehicle Identification Number: Dear Maserati Customer:
This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act.
Maserati North America, Inc. (MNA) has decided that certain 2023 MC20 Cielo vehicles were potentially manufactured with a windshield frame bond which may be insufficient and allow the frame to detach in a crash. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 208, “Occupant Crash Protection”.
The windshield frame bond, between the windshield frame and body panel, may be insufficient and allow the frame to detach in a crash. A detached windshield frame can increase the risk of occupant injury in a vehicle crash.
Your Maserati dealer will conduct the repair and replace the windshield in your vehicle, free of charge. Since your vehicle is among those that may be affected by the above condition, we ask you to contact any Authorized Maserati Dealer to arrange for this recall action to be performed on your vehicle. The remedy will be conducted at an offsite location and may take up to 10 days to complete. Please prepare to leave your vehicle with the dealership to allow the dealer to complete your repairs.
Authorized Maserati Dealers have been supplied with the necessary instructions and components to perform the recall.
Continued on next page
IMPORTANT SAFETY RECALL
IMPORTANT SAFETY RECALL
2
WHAT IF I ALREADY PAID TO HAVE THIS REPAIR COMPLETED?
If you have already experienced this specific condition and have paid to have it repaired, Maserati North America, Inc. (“MNA”) will reimburse you. Please send a copy of the original receipt (repair invoice) and/or other adequate proof of payment to mymaserati@maserati.com or alternatively mail the documentation to MNA at the address below for confirmation of the expense. Once we receive and verify the required documents, reimbursement will be sent to you within 60 days. If you have had previous repairs performed and/or already received reimbursement, you may still need to have the recall repair performed. Contact your local Maserati dealer or MNA Customer Care at:
Maserati North America, Inc. 1 Chrysler Drive
Auburn Hills, MI 48326
(877) 696-2737 (Customer Care)
If the dealer fails or is unable to make the necessary repairs free of charge within a reasonable time, or if you have any problem obtaining the needed repair, you should inform MNA at the address above.
If you believe that Maserati has failed to remedy the defect described in this letter free of charge to you and within a reasonable time, you may submit a complaint to the Administrator, National Highway Traffic Safety Administration U.S. Department of Transportation, 1200 New Jersey Avenue, S.E., Washington DC 20590; or call the toll- free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153), or go to http://www.safercar.gov.
Federal regulation requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten working days. If you no longer own this vehicle or your address has changed, please complete the enclosed prepaid yellow card and return it to MNA.
We apologize for any inconvenience this may cause you. Sincerely,
Maserati Vehicle Safety and Regulatory Compliance

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SAFETY RECALL NOTICE
STOP SALE COMMUNICATION
Date: April 12, 2023
To: All U.S. Maserati Dealers
Subject: Safety Recall 616 – MY 2023 Maserati MC20 Cielo vehicles.
Effective immediately, the vehicles listed on MODIS for this campaign recall must not be delivered to customers. The subject vehicles are included in a voluntary safety recall related the windshield frame that may have ineffective adhesion between carbon body panel and metal components within the frame during assembly process. In certain vehicle crashes, the windshield frame that fully or partially detaches from the vehicle can increase the risk of occupant injury.
For vehicles in this recall is to remove and properly reattach the windshield frame and replace the windshield.
The remedy for this condition requires special equipment and training to conduct the work and will be available soon. Dealers will be notified of the launch of this safety recall by way of established communication methods. This recall is estimated to launch on or before May 22, 2023.
Please be reminded that it is a violation of Federal law for you to deliver a new motor vehicle covered by this notification under a sale or lease until the defect is remedied. Violation of this requirement by could result in a civil penalty of up to $23,615 per vehicle. You must correct all vehicles in your new vehicle inventory before delivery.
Thank you very much for your support.
Maserati North America Inc.
Technical Operations Team

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IMPORTANT SAFETY RECALL INFORMATION
1
April 27, 2023 NHTSA Recall#: 23V242
Maserati Campaign#: 616
Dear Maserati Dealer:
This notification is sent to you in accordance with the requirements of the National
Traffic and Motor Vehicle Safety Act.
Maserati S.p.A. and Maserati North America, Inc. (MNA), have decided that a
noncompliance exists to Federal Motor Vehicle Safety Standard (“FMVSS”) 49 CFR
571.208 sections S14.5.1 and S14.5.2, which require manufacturers to meet rigid
barrier test requirements for occupant crash protection. 2023 Model Year Maserati
MC20 Cielo vehicles in this recall may have ineffective adhesion between the
windshield frame and body panel that may not meet the testing requirements.
Maserati S.p.A. and MNA have determined that the above-described vehicles were potentially
manufactured with a windshield frame that may have ineffective adhesion between the carbon
body panel and metal components within the frame during the assembly process. In certain
vehicle crashes, the windshield frame may fully or partially detach from the vehicle and can
increase the risk of occupant injury without prior warning.
The remedy is for the dealer to remove the windshield followed by the reattachment of
the windshield frame by a Specialist from Italy before the replacement of the windshield
by the Dealer. The vehicle may need to be transported by MNA to an offsite location for
the installation of the frame then returned to the dealer for final assembly. The remedy
will be performed free of charge to the vehicle owner. We will, of course, reimburse you
for the labor necessary to carry out this recall campaign. The necessary components for
this recall are currently available to dealers, and owners will be directed to call their
dealers for repairs.
Maserati dealers must ensure safety recalls are completed after having been
notified by MNA that a safety-related defect or noncompliance exists in any
motor vehicle or item of replacement equipment in the dealer’s possession at the
time of notification. In MNA’s case, this notification would typically be made by
the issuance of a safety recall notification in the form of a Technical Bulletin.
Under the National Traffic and Motor Vehicle Safety Act of 1966, as amended, if a safety recall
campaign is announced by MNA, dealers must ensure that all recalls on new vehicles and
new items of replacement equipment are completed BEFORE delivery to the consumer.
IMPORTANT SAFETY RECALL INFORMATION
2
This means that dealers may not legally deliver new motor vehicles or new items of
replacement equipment to consumers with an open safety recall.
The Safety Act also prohibits dealers from selling or leasing the motor vehicle or item of
replacement equipment, unless and until the open safety recall has been completed BEFORE
delivery.
Under the terms of the Certified Pre-Owned (“CPO”) program, CPO vehicles with an open safety
recall may not be sold or delivered to the consumer.
Finally, MNA dealers should not sell or use parts that have been recalled by MNA. Please
follow the specific instructions provided by MNA on the return or disposition of the parts.
Obviously, if you have any of the affected vehicles in your stock, you must not sell them
until you have performed the necessary repairs on the vehicle. If you have already sold any
of the vehicles with the indicated VIN in the enclosed instructions and have not yet sent in the
new owner information to MNA, please do so at once so we may notify these owners.
Thank you for your cooperation.
Sincerely,
Maserati Vehicle Safety and Regulatory Compliance

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Q & A
1
Management Summary of Maserati Safety Recall Campaign # 616
Safety Non-Compliance Recall for MC20 Cielo Windshield Detachment
Date: April 2023
Subject: Maserati Safety Non-Compliance Recall Campaign #616 – Windshield Detachment
Models: Maserati MC20 Cielo MY2023
Countries Involved: US Only
Local Authorities: NHTSA
Defective Part: Windshield Frame Out of Spec
Defect: Some 2023 MY MC20 Cielo vehicles
Responsibility: Maserati S.p.A. and MAS
Repair action: Maserati North America will remove and properly reattach the windshield frame and replace the windshield.
Repair Time: The dealership or authorized service center you choose will provide information concerning how long the operation will take, in all cases as quickly as possible.
Vehicles Involved: 11 in U.S only
Production Period: 10/10/2022 through 03/21/2023
Accidents/Injuries: None reported
Customer Contact: Customers will be notified by first class mail
Q & A
2
Q1. Which models are affected by this recall?
A. Some 2023 Model Year Maserati MC20 Cielo vehicles only.
Q2. Why are other models not affected?
A. Other MC20 Cielo Model Year 2023 vehicles were built after the suspect period.
Q3. How many vehicles in North America are affected?
A. There are a total of 11 U.S. vehicles and 0 Canadian vehicles potentially affected.
Q4. What is the specific problem? The windshield frame that may have ineffective adhesion between carbon body panel and metal components within the frame during the assembly process.
Q5. What can happen? A. In certain vehicle crashes, a windshield frame that fully or partially detaches from the vehicle can increase the risk of occupant injury.
Q6. Can the driver become aware of the problem?
A. No.
Q7. What corrective measures will be taken?
A. Will remove and properly reattach the windshield frame and replace the windshield.
Q8. How did Maserati become aware of the problem?
A. Maserati S.p.A discovered the issue during a plant quality gate inspection.
Q9. Is Maserati aware of any accidents or injuries associated with the recall?
A. Maserati is not aware of any accidents or injuries related to this recall.
Q10. Can customers continue to drive their cars?
A. Yes, but we recommend that you take your car to the nearest Maserati dealer as soon as possible to have the recall performed.
Q11. How will customers be informed of the recall?
A. Customers will be notified by first class mail. Customers can also check their VIN using the recall lookup feature in Maserati’s website under Recall by VIN:
http://www.maseratiusa.com/maserati/us/en/shopping-tools/recall-by-vin.
Q12. How will the recall be performed?
Q & A
3
A. An authorized Maserati dealership will perform the repairs.
Q13. How long will the repair take?
A. The dealership or authorized service center you choose will provide information concerning how long the operation will take, in all cases as quickly as possible.
Your dealer will require your vehicle for proper check-in, preparation, and check out during your visit, which may require additional time.
Q14. How many vehicles have experienced this problem?
A. To-date, no issues have been reported in North America.
Q15. When will I receive my owner notification letter?
A. Within 60 Days. If a customer provides a VIN to MAS Customer Service, the need for a recall can be confirmed. Customers can also use the VIN recall lookup feature in Maserati’s website under Tools and Services:
http://www.maseratiusa.com/maserati/us/en/shopping- tools/recall-by-vin.
Q16. Do I have to wait for my recall letter in order to have my recall performed?
A. No, you can call the authorized Maserati dealership and they will advise you when to make the repair. Alternatively, we (Customer Care) can conference you into your dealership to make the appointment now.
Q17. Is it safe to drive my vehicle?
A: Yes, but we recommend that you take your car to the nearest dealer as soon as possible to have the recall performed.
Q18. How do I know that my car is affected by this recall?
A. A dealer can verify via VIN and individual inspection. Customers can also use the VIN recall lookup feature in Maserati’s website under Tools and Services.
http://www.maseratiusa.com/maserati/us/en/shopping-tools/recall-by-vin
Q19. I am not the first owner of the vehicle, how can I check if my vehicle is involved in this or other campaigns?
A. The Customer Care department can tell you if your vehicle is involved in this campaign. You can also contact an authorized Maserati Dealer to check if the car has any open recall campaigns.
Q20. Is there a deadline by which the campaign must be carried out?
A. The operation must be performed as soon as possible. Please contact the Dealership authorized workshop as soon as possible to fix an appointment.
Q & A
4
Q21. The authorized dealership has informed me that the parts for this operation are not available.
A. Please provide our Customer Care team with details of the authorized Maserati Workshop/Dealership concerned so that we can verify the situation and send you to another dealership to have the operation performed.
Q22. I had the operation of the campaign performed on the concerned component/system during an earlier visit to a Dealership/Authorized Workshop. I have now received the campaign letter. Do I still need to go to the Dealership/Authorized Workshop to have the campaign carried out?
A. No. Please contact any Maserati Dealership to confirm that the campaign has been performed.
Q23. What are the consequences if I decide not to have the campaign performed?
A. We invite you to have the campaign carried out as soon as possible by going to the dealership from which you purchased the vehicle or, if it is more convenient for you, to any other MASERATI dealership. In the event of non-compliance with the instructions contained in this recall campaign, we decline as of now any responsibility deriving from the non-execution of the campaign operations.
Q24. Is NHTSA forcing Maserati to recall these vehicles?
A. No. We are voluntarily recalling the affected vehicles.
Q25. Who is the supplier?
A. We don’t discuss supplier relationships in this context.

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OMB Control No.: 2127-0004
Part 573 Safety Recall Report 23V-242
The information contained in this report was submitted pursuant to 49 CFR §573
Manufacturer Name : Submission Date :
Maserati North America, Inc. APR 05, 2023 NHTSA Recall No. : 23V-242 Manufacturer Recall No. : 616 Manufacturer Information :
Manufacturer Name : Maserati North America, Inc.
Address : One Chrysler Drive
Auburn Hills MI 48326 Company phone : 877-969-2737
Population :
Number of potentially involved : 11 Estimated percentage with defect : 100 %
Vehicle Information : Vehicle 1 : 2023-2023 Maserati MC20 Cielo Vehicle Type : LIGHT VEHICLES Body Style : 2-DOOR Power Train : GAS
Descriptive Information : Some 2023 MY Maserati MC20 Cielo vehicles were potentially manufactured with a windshield frame that may have ineffective adhesion between carbon body panel and metal components within the frame during the assembly process. The suspect period was determined, using vehicle production records, to be some 2023 MY Maserati MC20 Cielo vehicles built between October 10, 2022, the start of vehicle production, and March 21, 2023, when the vehicle assembly plant corrected the issue in vehicle production. Similar vehicles that are not included in the recall were built after the suspect period. Production Dates : OCT 10, 2022 – MAR 21, 2023
VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 23V-242 Page 2 Description of Noncompliance : Description of the Noncompliance : Federal Motor Vehicle Safety Standard (“FMVSS”) 208 (49 CFR 571.208) sections S14.5.1 and S14.5.2, require manufacturers to meet rigid barrier test requirements for occupant crash protection. Vehicles with ineffective adhesion between the windshield frame and body panel may not meet the test requirements of sections S14.5.1 and S14.5.2. FMVSS 1 : 208 – Occupant crash protection FMVSS 2 : NR
Description of the Safety Risk : In certain vehicle crashes, a windshield frame that fully or partially detaches from the vehicle can increase the risk of occupant injury. Description of the Cause : NR Identification of Any Warning
that can Occur : None Involved Components : Component Name 1 : Lower Crossbar
Component Description : Lower crossbar of the windshield frame Component Part Number : 6702202750 Supplier Identification : Component Manufacturer
Name : Cecomp S.p.A Address : Via Rachi, 12
La Loggia (Turin) Foreign States 10040
Country : Italy Chronology :
On February 27, 2023, Maserati S.p.A opened an investigation into potentially ineffective adhesion of the windshield frame to the vehicle based on a vehicle inspection at the vehicle assembly plant. The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 23V-242
Page 3
The information contained in this report was submitted pursuant to 49 CFR §573
On March 22, 2023, Maserati S.p.A’s Regional Technical Team concluded its technical analysis and determined that suspect vehicles may not meet the testing requirements of FMVSS 208. On March 29, 2023, Maserati S.p.A determined, through its Vehicle Regulation Committee, to conduct a voluntary safety recall of the affected vehicles.
Description of Remedy :
Description of Remedy Program : Maserati North America will conduct a voluntary safety recall to remove
and properly reattach the windshield frame and replace the windshield. Maserati North America has a longstanding policy and practice of reimbursing owners who have incurred the cost of repairing a problem that subsequently becomes the subject of a field action. To ensure consistency, Maserati North America, as part of the owner letter, will request that customers send the original receipt and/or other adequate proof of payment to the company for confirmation of the expense. How Remedy Component Differs NR from Recalled Component :
Identify How/When Recall Condition NR was Corrected in Production : Recall Schedule :
Description of Recall Schedule : **04/05/2023: Maserati North America will notify dealers and begin
notifying owners on or about 05/22/2023.
Planned Dealer Notification Date : MAY 22, 2023 – MAY 22, 2023
Planned Owner Notification Date : MAY 22, 2023 – MAY 22, 2023
* NR – Not Reported

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