Safety Recall Campaign #359 Fuel Pump Electrical Power Resistors – 2015-2017 Maserati Quattroporte GTS

NHTSA Campaign Number: 17V610
Manufacturer Maserati North America, Inc.
Components FUEL SYSTEM, GASOLINE
Potential Number of Units Affected 439

 

Fuel Pump may Fail and cause Stall

A stall can increase the risk of a crash.

 

Summary

Maserati North America, Inc. (Maserati) is recalling certain 2015-2017 Quattroporte GTS vehicles equipped with a V8 3.8 liter engine. A resistor in the low pressure fuel pump resistor may fail, causing a loss of engine power or a stall.

 

Remedy

Maserati will notify owners, and dealers will replace the fuel pump resistor cable assembly, free of charge. The recall is expected to begin November 13, 2017. Owners may contact Maserati customer service at 1-201-510-2369. Maserati’s number for this recall is 359.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

 

Check if your Maserati has a Recall

 

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Q&A

Management Summary of Maserati Safety Recall Campaign #359 Fuel Pump Electrical Power Resistors

Date:	October 23,  2017
Subject:	Maserati Safety Recall Campaign #359 – Low Pressure Fuel Pump Power Resistors Replacement
Models:	Quattroporte GTS V8 Models ‐ Model Years 2015, 2016 and 2017
Countries Involved:	Worldwide
Local Authorities:	NHTSA / Transport Canada
Defective Part:	Low Pressure Fuel Pump Power Resistor
Defect:	Low pressure fuel pump resistor failure as a result of cycle  time/temperature fatigue; the low pressure pump will stop working  due to an open circuit (resistor failure) and without the fuel pump  working, the engine will lose power and eventually stall, which can  cause a vehicle crash without warning.
Responsibility:	Yazaki Automotive SP. /Maserati S.p.A. and MNA
Repair action:	Replacement of the low pressure fuel pump power resistor
Repair Time:	Approximately 1 hour
Vehicles Involved:	439 U.S. and 6 Canadian vehicles
Production Period:	All 2015, 2016 and 2017 Model Year Quattroporte  GTS V8 Models
Accidents/Injuries:	None reported
Customer Contact:	Customers will be notified by first class mail.

 

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Q&A

 

Q1. Which models are affected by this recall?

A. Model Years 2015, 2016 and 2017 Quattroporte GTS V8 models.

 

Q2. Why are other models not affected?

A. The Model Years 2015, 2016 and 2017 Quattroporte GTS V8 are the only models with the potentially affected fuel pump power resistor.

 

Q3. How many vehicles in North America are affected?

A. There are a total of 439 U.S. vehicles and 6 Canadian vehicles affected.

 

Q3a. How many vehicles globally are affected?

A. There are approximately 1,212 vehicles that are affected globally.

 

Q4.  What is the specific problem?

A. Low pressure fuel pump resistor failure as a result of cycle time/temperature fatigue; the low pressure pump will stop working due to an open circuit (resistor failure) and without the fuel pump working, the engine will lose power and eventually stall, which can cause a vehicle crash without warning.

 

Q5.  What can happen?

A. If the power supply resistors fail, the fuel pump could stop operating which would cause a lack of engine power and potential engine stall, which can cause a vehicle crash without warning.

 

Q6. Can the driver become aware of the problem?

A. Yes. The engine could exhibit a lack of power and a potential stall.

 

Q6a. What should I do if I notice this condition in my vehicle?

A. Call Maserati Roadside Assistance to bring your vehicle to the nearest authorized Maserati dealership.  The recall will be performed free of charge.

 

Q7. What corrective measures will be taken?

A. The electrical power delivery resistors will be replaced with a new component with improved capabilities.

 

Q8. How did Maserati become aware of the problem?

A. After a vehicle quality analysis and investigation by Maserati, the  issue was identified and corrective actions initiated.

 

Q9. Is Maserati aware of any accidents or injuries associated with the recall? A. None have been reported.

A. None have been reported.

 

Q10. Can customers continue to drive their cars?

A. None have been reported.Maserati recommends to call Maserati Roadside Assistance to bring your vehicle to the nearest authorized Maserati dealership.

 

Q11. How will customers be informed of the recall?

A. None have been reported.Customers will be notified by first class mail. Customers can also use the VIN recall lookup feature in Maserati’s website under Tools and Services: https://www.maseratiusa.com/maserati/us/en/shoppingtools/recall-by-vin.

 

Q12. How will the recall be performed?

A. None have been reported.The authorized Maserati dealership will replace the fuel pump power delivery resistor.

 

Q13. How long will the repair take?

A. None have been reported.To replace the fuel pump power delivery resistor, approx. 1.0 hour.

 

Q14. How many GTS models have experienced this problem? A. To date, 8 have been reported in North America.

A. To date, 8 have been reported in North America.

 

Q15. When will I receive my owner notification letter?

A. Within 60 days. If a customer provides a VIN to MNA Customer Service, the need for a recall can be confirmed. Customers can also use the VIN recall lookup feature in Maserati’s website under Tools and Services: .https://www.maseratiusa.com/maserati/us/en/shoppingtools/recall-by-vin.

 

Q16. Do I have to wait for my recall letter in order to have my recall performed?

A. No, you can call the authorized Maserati dealership and they will advise you when to make the repair. Or, if you’d prefer MNA’s Customer Care can conference you into your dealership to make the appointment as soon as parts become available.

 

Q17.  Is it safe to drive my vehicle?

A: Maserati recommends you to call Maserati Roadside Assistance to bring your vehicle to the nearest authorized Maserati dealership.

 

Q19:  When did the factory make the change in this part that is causing the recall?

A:  The factory made the change starting in 2018 MY production vehicles.

 

Q20: How do I know that my car is not affected by this recall?

A: A dealer can verify via VIN and individual inspection. Customers can also use the VIN recall lookup feature in Maserati’s website under Tools and Services: https://www.maseratiusa.com/maserati/us/en/shopping-tools/recallby-vin

 

Statement

Auburn Hills, MI. – Maserati North America, Inc. and Maserati Canada, Inc. will recall 445 units of the Quattroporte GTS, Model Years 2015, 2016 and 2017 in North America.

This action has been proactively taken to replace the Fuel Pump Power Delivery Resistor.

Maserati North America, Inc. and Maserati CA, Inc. are unaware of any related accidents or injuries.

The repair performed will be the replacement of a new fuel pump power delivery resistor with improved capabilities.

Affected customers will be notified by Maserati North America, Inc. and Maserati Canada, Inc., via first class mail.  Customers can also use the VIN recall lookup feature in Maserati’s website under Tools and Services:

https://www.maseratiusa.com/maserati/us/en/shopping-tools/recall-by-vin

The issue is specific to Model Years 2015, 2016 and 2017 Maserati Quattroporte GTS models in North America.

There are 439 cars affected in the US, and 6 in Canada.

Customers who are concerned may call 877-696-2737 (877- MyMaserati)

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Model Type:	Quattroporte GTS V8 – Single Pump Fuel System
Model Year:	2015, 2016 and 2017
Subject:	Vehicle Safety Recall Campaign 359, Low pressure fuel pump resistor replacement

 

NOTE: Before starting this procedure, you MUST read these instructions carefully and completely.

 

MASERATI SAFETY RECALL BULLETIN

 

PERFORM THE PROCEDURE OUTLINED IN THIS TECHNICAL BULLETIN ON ALL AFFECTED VEHICLES BEFORE CUSTOMER DELIVERY OR THE NEXT TIME THE CAR IS IN THE SHOP FOR MAINTENANCE OR REPAIRS.

Maserati dealers must ensure recalls are completed after having been notified by Maserati North America, Inc. (MNA) that a safety-related defect or noncompliance exists in any motor vehicle or item of replacement equipment in the dealer’s possession at the time of notification.  In MNA’s case, this notification would typically be made by the issuance of a recall notification in the form of a Technical Bulletin. 

Under the National Traffic and Motor Vehicle Safety Act of 1966, as amended (or in the case of Canadian vehicles, Motor Vehicle Safety Act S.C. 1993, as amended), if a recall campaign is announced by MNA, dealers must ensure that all recalls on new vehicles and new items of replacement equipment are completed BEFORE delivery to the consumer. This means that dealers may not legally deliver new motor vehicles or new items of replacement equipment to consumers with an open recall. 

The Safety Act also prohibits dealers from selling or leasing the motor vehicle or item of replacement equipment, unless and until the open recall has been completed BEFORE delivery. 

Under the terms of the Certified Pre-Owned (CPO) program, CPO vehicles with an open recall may not be sold or delivered to the consumer. 

Finally, MNA dealers should not sell or use parts that have been recalled by MNA.  Please follow the specific instructions provided by MNA on the return or disposition of the parts.

 

Description of Vehicle Safety Recall 359

Maserati S.p.A. and MNA have determined that the above described vehicles were manufactured with a low pressure fuel pump resistor that could potentially fail when the operative current reaches the maximum allowed by the resistor; in that case the resistor failure comes as a result of cycle time and temperature fatigue. If the resistor fails, the low pressure pump will stop working due to an open circuit (resistor failure) and without the fuel pump working, the engine will lose power and eventually stall.

Illustration of the Low Pressure Fuel Pump Resistor Harness 

 

This repair procedure will be performed free of charge to the customer.

 

NOTE: Be sure to have the customer supply the radio security code because the battery will be disconnected from the vehicle.

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Which Vehicles Are Affected

Please refer to the VIN List for the affected vehicles in the U.S. and Canada at the end of the bulletin and in ModisCS+.

 

Vehicle Remedy Information

1. Check that the vehicle is included in this Recall Campaign, and that the repair has not been previously performed.
2. Replace the low pressure fuel pump resister harness as shown below and in section 8.60.080 of the Workshop Manual.
3. The recall procedure is now complete.

 

Parts Needed For The Recall

For this Recall Campaign the low pressure fuel pump resistor harness, part number: 670104011 has to be ordered from the Maserati Parts Dept.

 

OPERATING PROCEDURES

1. Disconnect the battery.

NOTE: Before disconnecting the battery, lower the front and rear door windows a few centimeters then set the “KIN” to the “OFF” position.

2. Remove the R/S trunk liner.
   1. Lift the trunk seal as shown in Fig.1.
   2. Remove the trunk light as shown in Fig.2 then disconnect the wires.

Fig.1	Fig.2

 

3. Remove the button clip and loosen the two retaining nuts of the seatback. (Fig.3)

Fig.3	Fig.4

 

4. Remove the 3 button clips on the right side trunk liner. (Fig.4)
5. Disconnect the wire connector from the 12 V power socket. (Fig.5)

Fig.5	Fig.6

 

6. Remove the R/S trunk liner. (Fig.6)
7. Using a suitable tool, unfasten the connector retaining clip. (Fig.7)

Fig.7	Fig.8

 

8. Press the locking tab, then disconnect the resistor connector. (Fig.8)

9. Remove the 2 fastening nuts (1) that secure the resistor assembly. (Fig.9)

Fig.9	Fig.10

 

10. Install the new resistor assembly part number: 670104011(Fig.10) by following the removal instructions in reverse order.

11. When re-installing the seatback retaining nuts, torque them to 55 Nm. (Fig.11)

Fig.11

 

12. After reconnecting the battery;
    • With the “KIN” in the “ON” position, wait at least 15 seconds before pressing the start button to start the engine.
    • Using the MDEVO, perform a complete vehicle scan and delete any errors and DTC’s.
    • If present, verify the correct operation of the trunk lid and sunshades. If necessary perform the calibration procedures.
    • Verify the correct functioning of the Maserati Touch Control (MTC). If necessary insert the PIN code.

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Entering A Warranty Claim

Fill in the relative Warranty Claim as follows:

• Campaign Number ………………………………359
• Warranty Code ……………………………………24
• Defect Code……………………………………….063
• Component Code…………………………………8.60.080
• Operation Code……………………………………8.60.080.0 (1.05h)

 

Component Part Number………………………………670104011

 

Vehicle Identification Number & Country Details

Refer to the attached VIN list for USA and Canada.

359 VIN List Stop Sale Vehicles

125871	171475	226731	237965
125917	185984	228626	238265
130944	190715	231939	242149
130947	190729	233563	242150
131339	191702	233571	242151
135257	197133	233576	244879
146485	197134	233584	244880
146607	198719	233585	244883
146610	211443	233586	248680
151178	211740	235501	248684
164749	217386	235502	252509
164751	219147	235620	252510
165646	223596	236609	258230
165657	223682	236612	262184
165722	225062	236702	267144
166177	226252	236753	267540
171472	226566	236786	267542

 

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https://static.nhtsa.gov/odi/rcl/2017/RMISC-17V610-5017.pdf

 

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https://static.nhtsa.gov/odi/rcl/2017/RCSB-17V610-8187.pdf

 

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https://static.nhtsa.gov/odi/rcl/2017/RCMN-17V610-1844.pdf

 

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https://static.nhtsa.gov/odi/rcl/2017/RCAK-17V610-4222.pdf

 

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